Retuned phones at rogers store but rogers charge

[Superdep]

My 2 year contract is over and I returned my 6 phones to the Rogers store at Newman. But I was charged for the phone price. What should I do?
Rogers store ask make photo with phone I have all 6 phones return paper photo

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[Superdep]

I returned 19 DEC at rogers store . I got purolator shipping label from store but but they didn't pickup until Jan 06 2025  why rogers bill me for what ialready returned , also rogers store check all phone was no demage and working condition After returning the phone, Rogers is responsible.

[RogersZia]

Hi @Superdep,

Welcome to the Community!

I appreciate the details you've provided. Since the phones have been returned, we'd just have to wait for the devices to be received and updated on our end. Once that's done, all applicable charges will be reversed. 

RogersZia