Online Chat option

[rpreece]

Why have they blocked me from entering on the online Chat feature?  

I see the transcript but I have a green "do not" icon.

Should I be talking to Bell about Pure Fibre?

[RogersYasmine]

Hello @rpreece ,

Thank you for joining us here in the community!

As far as I know, we don't block customers from accessing our Live Chat option. Could it be that you just need to clear your browsing history/cache? You can also try using a different web browser to see if that helps.

If you continue to have difficulties, please click here to see all of our available support avenues. 

Kind regards,

RogersYasmine