Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Kyleck1990]

You don't have to repeat, sorry you feel that way, I am just frustrated because of the lack of response and I agree it's likely not rogers fault for the delay, but it's the past issue I mentioned, the lack of information given, (even an email update, like here is your s8 plus order confirmation) or even a (unfortunately there will be an expected delay for your order) just something to go off of would be appreciated, also I love the effort you put into these threads meowmix, I am appreciative of that.

[italianfitguy]

I agree @swordfish, but it is what it is, no sense stressing on something that is out of your control. Im just as disappointed as you are.

[RAwhite1987]

I posed a question to the Samsung community forum. If I hear anything I will let everyone know. 

[Meowmix]

Hello @Kyleck1990

Believe me i want to hear from them to see whats going on but they can not give any info out unless Samsung tells them too. Remember a carrier or company can not go ahead and say " Samsung is having a delay" if Samsung does not give them the okay to say that. It all comes down to them getting the okay to give out info. I learned this from them before.

[Meowmix]

Hello @italianfitguy

Believe me i am disappointed as well on how this is going as i never though Samsung would do this but seems like they are.

[SwordFish99]

I hear you @intalianfitguy but if I was a reseller and a company put restrictions on me that didn't allow me to treat my customers with some type of respect, I wouldn't be selling their product any longer. I still don't think it is Samsung that is telling Rogers they can't speak to us; this seems to be Rogers M O. However, it might be their fault that Rogers doesn't have any of the S8+ Grey, but Rogers can't duck it's responsibility to provide a service to all customers. 

I don't know if I am more frustrated with the fact I won't get my phone tomorrow or the fact the commpany who has already taken my money is treating me like cr@p!!

[Meowmix]

Hello @SwordFish99

At the end there is something going on for no carrier to be getting any gray ones. In the end there is something going on for no carrier in the world and Rogers not saying anything. In the end something is going on that Samsung the manufacture for the device has not shipped out any gray ones on the S8+ model.

WE can not just blame Rogers on this. It goes both ways here. AS of why Rogers is not making any comments? Could be either they are told not too until they figure it out or know that they will ship out last minute or before the launch date or in launch date ( April 21st).

I understand that you are upset that u are not getting the phone tomorrow and i understand that u are upset that Rogers is not saying anything but i again many have asked Samsung and they have not gotten a reply back. Carriers same thing. 

All in all i am just saying we can't just blame Rogers on something that its out of their control. While yes i agree they should say something, i do not believe they can unless they get told u. Anyways i do hope you guys get them this week.

[Aezv]

I think the problem not only for grey color. I am waiting for the black plus too, same no email, no confirmation! Chatted with live agent, they just don't know anything so I don't think will get it anytime next week too.

[Meowmix]

Hello @Aezv

If you did the Pay now ship faster option, many including my self have not gotten a email or confirmation email. I got that on the iPhone 7 Plus pre order.

[Aezv]

Yes I know, should have choose the order option, at least will know the status. Was misleaded by the live agent who told me the pay now option will guarantee get the device faster which is definitely not the case, my friends who choose pickup in store already have their devices waiting in store for Monday pickup.

[Meowmix]

Hello @Aezv

Yeah unfortunately some reps always say that and never happens. Although even the site showed that too but never guaranteed it. Mine is waiting at the store for me to pick up tomorrow meanwhile my buddies with bell is still In process and won't get it for couple days it seems.

[RAwhite1987]

Quickly everyone!

Grab your lanterns and pitchforks. Our phones need us!

[Meowmix]

Hello @RAwhite1987

I kinda had a feeling someone would say something like that lol!

[RAwhite1987]

With any luck it won't be necessary. Give it a month without any shipments and someone may try to "return" the note 7 they forgot about.

lol

[Meowmix]

Hello @RAwhite1987

Lol that's true. I still know some that have it and Samsung won't send then a box to ship it back (on another forum some are saying that.)

[RAwhite1987]

The Galaxy reminds me alot of Blackberries in the mid 2000s.

Blackberry Pearl, Storm, Torch...

I wonder what ever happened to them. Oh.. wait.

[Meowmix]

Hello @RAwhite1987

I still have the Torch and Storm in my closet. I actually turned them on a couple days ago as i needed some numbers from there.

Great devices though. Samsung is doing the same. They have so many Galaxy devices which is to much lol.

[RAwhite1987]

What.. you don't want the Galaxy S200?

[Meowmix]

Hello @RAwhite1987


Naw. I want the Samsung Galaxy S3000. I heard it can fold into little pieces and also have a 8,000mAh battery. Also its fire proof too! 😄

[RAwhite1987]

Yes but.. will it self destruct ala inspector gadget?

[Meowmix]

Hello @RAwhite1987

Maybe? Haven't heard that yet but I wouldn't pass it that Samsung will do it. Hahahs

This is bad lmfao!.