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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Sevael

No worries! Mine hasn't shipped either but sometime the emails can come pretty late.

No worries tomorrow is a new day! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sevael
I've been here awhile

@MeowmixPerhaps it is because I had it shipped directly to my home.  My nephew and his girlfriend both received confirmation that theirs shipped earlier, but they are doing the in-store pickup thing.

 

I wonder if anybody who is having them shipped to their home might get lucky and receive them on Friday.  I wouldn't be upset if that happened to me. Smiley Happy

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Sevael

I have mine sent to the store but haven't seen a change to shipped or the email yet. I'm not to worried at the moment as i know it will ship soon!

I think they will be shipping the reservations first then the pre orders!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
My first reservation under my mainline for the S8 just shipped too. Doesn't matter though cuz I ended up reserving the S8+ under the second line on my account but I'm at position #213. I'm guessing I'll have to wait a wee bit longer. Not a big deal. I spoke to a Rogers rep via chat & they said once the S8 comes in then I'd just have to tell the store I don't want it anymore. Then once the S8+ comes in then I can take that one for the mainline despite the fact that it was reserved for the second line.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one


That is correct! You can do that 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Off topic here but @Meowmix do you ever sleep or should I donate some D batteries to keep you banging away at your drum. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Haha i do get sleep! Just not at much as i wish lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys!

Just got my shipped email and text!

Reserved the S8+ Black and was #1 for it 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

FelipeVancim
I plan to stick around

I just got the email shipped.

I was #135 S8+.

Too bad I have a trip on saturday evening and I will be back only on the 26th. I'm not sure if the store would release it on Saturday or hold it untill I back.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

I assume if you order it online it should give you an order confirmation via email when have it sent direct to your house?

Basically if you select pay now, will it send you a confirmation email when you complete the order? 

Just wondering so I do not sound like too much of a idiot on the phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @FelipeVancim

Unfortunately the store can not release it before the 17th.

You need to contact the store and speak to the store manager they will only hold the device for 3 days after receiving it. Speak to the store manager for them to hold it longer

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Indeed so but sometimes the confirmation emails don't get sent out and u only get the shipment email. That's happened to me before as well

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
I just got my spigen ultra hybrid case earlier and I have no regrets reserving the s8 instead of the s8+.
The size of it is just perfect when I compared it to my s6 edge.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
I just upgraded my plan last June and received the spotify for 2 years (10GB for $85/month on a share everything+ premium plan). Anyone here know if they'll allow me to change plan again when I upgrade my phone?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Yes u can change ur plan anytime u like!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RNEric
I plan to stick around
My order has been shipped to the store and I am sure others are getting theirs too!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I plan to stick around
Sweet. Got my confirmation text at midnight last night. I was 498.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I plan to stick around
Had anyone with a business account received any updates?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RNEric

Mine did too!! Can't wait!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @tierackk

Sucks they can't release them to us today eh lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I plan to stick around

@tierackk Congrats! When did you order your device?