Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[Meowmix]

Hello @italianfitguy

I remember that! Lol. Someone I knew with Telus never received theirs and many others too. Seemed like Rogers got them first or got more.

I do truly hope u guys get them though!

[Meowmix]

Hello @RAwhite1987

Makes sense. Many buy the color black on phones. I barely see a Samsung that is silver or blue anywhere. So my guess is that Samsung saw that and made more black ones and or has issues making the gray ones.

Who knows what the truth is. Sadly we won't get it.

[italianfitguy]

Cant wait for the Note 8 lol

[mfraser314]

I'm going to guess that the status flips from "Open" to "In Progress" when the Rogers warehouse receives shipping confirmation from Samsung (in this case), and then flips from "In Progress" to "Shipped" when the Rogers warehouse ships it to the store.

I'm betting that the issues with the Orchid Grey were caused by a delay or logistical problem shipping them from Samsung to the Rogers warehouse. A misplaced or damaged shipping container, for example, or the shipment somehow getting routed incorrectly.

So the orders flipped to "In Progress" because Rogers received shipping notification from Samsung, but they ultimately have yet to receive the shipment for whatever reason.

[italianfitguy]

No seriously.... i cant wait, i need a new phone really soon lol

[Meowmix]

Hello @mfraser314

Thats incorrect. It does not work like that and I can verify that. Used to do some work for the warehouse and know a few sources within the warehouse. When a status changes to IN PROGRESS, it means they have them in the warehouse and ready to ship out. That's how it usually work. When they change the status to IN PROGRESS, they have the device in stock and add your information on the paper and tag ur for that device.

IN some cases as i have seen, some have had theirs change to I'M PROGRESS prematurely due to the system and never got sent out or actually got sent out and the stores have yet called. I have seen this on multiple reservations and happened to me once. So it is possible the system either prematurely changed the status, it's been already shipped out and or will ship out Monday.

So no it works in a different way. It's most likely either a delay caused in Samsung's end or something major.

[Meowmix]

Hello @italianfitguy

I would wait but I heard the Note 8 isn't coming out until nearly the end of the year lol.

[RAwhite1987]

My money is on Samsung going bankrupt resulting in nobody getting their phones. 

Seriously though.. there was a report of explosives at Samsung HQ last week. I wonder...

[clr416]

Signed up for black and it doesnt seem like I'll be getting mine on monday either.

[Avimergui86]

I feel the same way, the Note 7 issues are impacting my device exchange patterns. Last 3 phones Note 1/3/5, hopefully the S8+ rounded corners don't change my experience too much.

[Meowmix]

Hello @clr416

It did say " order before April 11th and get it as early as April 17th" it never guaranteed that u will get it on that date it says " as early as April 17th".

So it can happen any time from April 17th till the 21st. I'm not saying that u won't get it but it never said everyone will get it on the 17th.

[italianfitguy]

I know @Meowmix.
I miss my Note4. It fried on me last month ( I was using it since i returned my Note 7. I bought a cheap Galaxy Prime Something lol, just to hold me over till i got my black, i mean grey S8 lol

[mfraser314]

As someone who has worked in logistics, shipping and receiving for a long time, I can say first hand that there's "in the warehouse" and then there's "IN the warehouse." Like I said, it's probably a shipping error from Samsung to Rogers. Likely something as simple as someone in receiving signing off on a waybill without accurately confirming the contents of the shipment, ie. fewer pieces than there should have been, or receiving extra blacks instead of greys.

[Meowmix]

Hello @italianfitguy

I am using a G4 at the moment and wanting to throw it out and break it. Long story short, it's a device that isn't worth anything and lags lol.

[Meowmix]

Hello @mfraser314

Yes but again it's different with their systems. I know first hand how their systems work at the warehouse. I had one of my reservation status show " IN PROGRESS" and found out it prematurely changed and my device shipped out a couple days after launch. I have also dealt with customers were they had their show IN PROGRESS yet theirs had actually shipped out to the stores a day before launch and the stores didn't call them until the day if launch.

In the end, we shall see what happens on the 17th. Either they start shipping them out to their customers or the system prematurely changed to IN PROGRESS. That's all.


Anything is possible.

[Gurneet]

Someone at Rogers chat told me Rogers does not send out shipments on the weekends lol.

[italianfitguy]

I feel your pain @Meowmix, seems like we are in a similar predicament lol. On the bright side, at this rate, we might get the Note 8 before the elusive grey S8+ appears. When a door closes, a window opens lol

[Meowmix]

Hello @Gurneet

Funny thing is I was told the same when I ordered a iPad Air 2 Cellular model from Rogers. They sent out my IPad Air 2 on Christmas eve ( Saturday 24th) and got it the evening of Christmas eve.

So it is possible lol. The reps sometimes have no clue though.

[Meowmix]

Hello @italianfitguy

Haha that is true! However Monday 10am EST comes, I'll be picking up my S8+midnight black lol. I'll most likely get the Note 8 as well. Hahaha

[italianfitguy]

Ohhh, you ordered the BLACK @Meowmix? Noooooooooooo lol

[Meowmix]

Hello @italianfitguy

Yeah i did!!lol. I was #1 for the Black S8 Plus and changed to IN PROGRESS and shipped out Tuesday for Wednesday delivery!. So its at the store waiting haha.