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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sabesh

Please be advised that it did say it can take 6-8 weeks to come. Some got it early but some have to wait. If u haven't received it within that 6-8 week time frame, contact Samsung Canada and see what's going on.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Leslieiswaiting
I plan to stick around
I ordered the Spigen Ultra Hybrid S crystal clear and Tech Armor FlexiClear 2 pack
The case is amazing flexible but snug the screen in mom reflecting but finger print magnet. Case was 16.99 and screen 9.99.
It came next day via Amazon Prime . Just over $30 I did online reviews prior.
I did not do a great job of putting on the screen saver but it is compatible with this case. Case feels really rugged and still shows off the S8 +.
Hey @Meowmix how much alcohol have you consumed due to Gear VR 😂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Leslieiswaiting

Haha actually I had a gin and tonic and vodka last night using it lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Leslieiswaiting
I plan to stick around
@Meowmix on my S6 Edge I bought Endspace game it was amazing with Bluetooth controller but that was over 6 months ago. It was playing VR that made me realize I had a screen crack. In the end the Costco insurance plan cut me a cheque for $1,005.57 that was minus a service fee. I was going for the S7 when I read about the S8. I think I really lucked in on that one. Too bad you can't buy phone from Costo just upgrades.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Leslieiswaiting

Oh man that's no good! But atleast they gave u the money back!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

xxm00
I plan to stick around

I signed into my samsung account on my new device but did not get an email about the VR just a notification about a login, is that normal?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @xxm00

Yes it's normal. As i said before and on page 260, you will get a email saying u have registered the device and the next email will be the shipment email from UPS. That can take 6-8 weeks. Some got it early and some are still waiting.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys!

So i used the dual audio for the Bluetooth settings.. Paired my Matte Black Beats Studio with my normal Blue piston Bluetooth speaker I got back with the iPhone 6 ( couple years ago).

Paired both and worked! You do NOT need both Bluetooth headphones or speakers to be 5.0. It can work with lower ones!.

Amazing feature. I never tried it until today actually!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

I tried the adaptive sound with UHQ audio enabled and the volume at full. I am now deaf. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

I just tried that on mine too! I think I need hearing aids lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

you
I plan to stick around

They seem to have fixed the problem where some of us couldn't redeem the 6-month free Netflix promo. I tried it again today and it worked. It takes you to Netflix and after you log-in--if you have an account--it says $59.94 will be applied to your account, meaning you won't have to pay for the next 6 months (if you have the $9.99/mo account). If anyone else had that problem, try it now and it should work.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @you


Glad they fixed it! :).

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kpham1
I've been around

We ordered 2x S8+ on April 17. We blindly assumed that we would receive the Gear VR promotion automatically. Now after scrolling through hundred of pages on this forum, we realized that we need to fill in a form on SAMSUNG's site to receive the GearVR.

 

The only problem is: The page is expired on April 20.

 

What should we do to receive the GearVR promotion at this point ? Did anyone call Samsung and successfully with the claim over the phone after April 20 ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @kpham1

Unfortunately there is no way of doing it unless u call into Samsung and see if they can fill out a form for u. Most of us if not all have done the form when we posted the link. So i doubt anyone else has not done it unless they haven't seen the link or this thread.

Try calling into Samsung and see if they can dill something out for u. I'm pretty sure they can.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

defender
I'm here a lot
Well it's May 1 and no shipment of my S8+ in AB yet. This is getting to be ridiculous

Customer service again could care less.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around
@defender when did you preorder?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hi @Meowmix

I just got a phone call from Rogers Store that my S8 is ready for pickup.

I am fortunate to have gotten the S8 fairly quickly.

I pre-ordered on April 20th, so its been just 11 days.

I hope everyone that is still waiting gets theres soon.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @defender

Again customer service can't do anything. They can't push the pre order faster or anything. A manager can but all depends if they have any in stock.. On Friday my source told me they barely had any if any in the warehouse.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I feel you lol, 3 out of 263 business. Was at 4 out of 300+ at launch so almost around 40 people canceled their business order.

 

I ordered on the 2nd of April

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Rafiqk

Thats not bad! I don't believe urs is the + thats why u got it quicker lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@RAwhite1987

 

I preordered April 5th