Samsung Galaxy S8 / S8+ Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

***Edited Labels***

[kavkaz]

I am not able to get Netflix with my S8 purchase

Looks like you might not be eligible for this offer. is the error i get. Tech support is not able to help at all! 

[Meowmix]

Hello @kavkaz

Have then open a ticket up for u. I heard some are having the issues and tickets are being opened for them

[kavkaz]

they dont know what to do.. a mess

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@Meowmix wrote:

Hello @kavkaz

Have then open a ticket up for u. I heard some are having the issues and tickets are being opened for them

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[corbic]

I was #54 (business) for an S8+ black in Vancouver, until early this morning that is. I received my shipping email, via UPS, to be sent to my home. Hopefully it will be here Monday. Needless to say, I am happy with Rogers!

[kavkaz]

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@kavkaz wrote:

they dont know what to do.. a mess

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@Meowmix wrote:

Hello @kavkaz

Have then open a ticket up for u. I heard some are having the issues and tickets are being opened for them

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update: Okay I see. It looks like the issue you are having is a known issue do to having Spotify as well. Rogers is aware of this issue and they are working to resolve it. We will honour the offer for any customers who received the SMS to redeem the 6-month Standard Netflix plan.

[Leslieiswaiting]

I have been following this tread and the online status update.

Its true, a watched kettle never boils 🙂

I went from # 26 to #7 this afternoon and now #6

No recent emails or texts

S8+ Coral.....

So I was told by many that Pre Order not equal to Pre Launch Delivery....

[Meowmix]

Hello @kavkaz

Okay great! Ur seems some are having issues meanwhile some aren't on many things lol.

[you]

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@kavkaz wrote:

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@kavkaz wrote:

they dont know what to do.. a mess

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@Meowmix wrote:

Hello @kavkaz

Have then open a ticket up for u. I heard some are having the issues and tickets are being opened for them

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update: Okay I see. It looks like the issue you are having is a known issue do to having Spotify as well. Rogers is aware of this issue and they are working to resolve it. We will honour the offer for any customers who received the SMS to redeem the 6-month Standard Netflix plan.

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Thanks, @kavkaz! When I spoke to them, they couldn't do anything. Now if I could only find out when I might recieve the VR... 

[Meowmix]

Hello @Leslieiswaiting

There is no coral color.. Only gray and black lol.

Yes that is correct. I wrote that as well on my first post and many posts above.

[Leslieiswaiting]

Thanks Meowmix I meant Orchid Grey

[kavkaz]

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@you wrote:

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@kavkaz wrote:

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@kavkaz wrote:

they dont know what to do.. a mess

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@Meowmix wrote:

Hello @kavkaz

Have then open a ticket up for u. I heard some are having the issues and tickets are being opened for them

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update: Okay I see. It looks like the issue you are having is a known issue do to having Spotify as well. Rogers is aware of this issue and they are working to resolve it. We will honour the offer for any customers who received the SMS to redeem the 6-month Standard Netflix plan.

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Thanks, @kavkaz! When I spoke to them, they couldn't do anything. Now if I could only find out when I might recieve the VR... 

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about 6 to 8 weeks if you did registration through samsung and signed in fromyour S8 to the same account. you will get an email from fulfiment company that works on behalf of samsung when UPS is lable is created

[Meowmix]

Hello @you

Rogers has no control of that. Only Samsung does and even when u call Samsung they will tell u just to wait the 6-8 weeks and u will only get a shipment email.

[MrNineties]

For those asking how my UPS delivery went down, check this pic i took of the tracking status updates. Keep in mind I only found out (got the email) that it was shipped at 9pm on the 20th.

http://imgur.com/a/142j4

[Meowmix]

Hello @MrNineties

Very nice!!! 🙂

[wpd1]

I'm on my way to RETURN my Black S8+. With the Nougat update to the Note 5, which is great by the way, no need to keep the S8+. After using it for several days, it really only feels like an incremental update to the S7E and really can't justify spending $ 549 plus tax to get it. I'll wait for the Note 8 later this year. I expect the Note 8 will see more innovation as stated by the Samsung President.

[Meowmix]

Hello @wpd1

Hopefully u didn't go over the 30 minutes talk time or else they won't be able to return it :(.

Well honestly if u got Nougat on the Note 5 and it doesn't have lags or anything, then keep it and use it. Use ur upgrade for another device then!

[kavkaz]

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@wpd1 wrote:

I'm on my way to RETURN my Black S8+. With the Nougat update to the Note 5, which is great by the way, no need to keep the S8+. After using it for several days, it really only feels like an incremental update to the S7E and really can't justify spending $ 549 plus tax to get it. I'll wait for the Note 8 later this year. I expect the Note 8 will see more innovation as stated by the Samsung President.

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DONT!!! its the best phone. note 5 is so 2015

[wpd1]

@Meowmix

No, I'm  all good with the talk time. I expect by the time the Note 8 comes out that Samsung will have the Bixby issues all sorted out and there will be more app development for the native screen size, which I'm sure will become a standard format. Six months and counting......

[Meowmix]

Hello @wpd1

Ah okay good. Yeah i hope Bixby works out. I use it actually sometimes and I like it.. Just want more options and Bixby voice to come soon!

[wpd1]

@kavkaz

I'm glad that you are enjoying the S8. With its steep price tag, you better be enjoying it. Once the novelty of the screen wore off, it didn't really feel all that different from the S7E, or at least the differences from the S7E didn't justify the price point for me. No real innovation to justify upgrading I'm afraid. But, that's just me and I'm likely in the minority. Enjoy your phone.

[Quanly]

#8 (business) S8+ OG, Calgary. Just got my shipping email and tracking number. Email says to allow 7 days to complete delivery.... SERIOUSLY... I hope not...