08-02-2016 11:18 AM - last edited on 08-02-2016 12:51 PM by RogersDarrell
Hey everyone!!
Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!
1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)
10-10-2016 11:05 PM
10-10-2016 11:14 PM
10-10-2016 11:32 PM - edited 10-10-2016 11:35 PM
@Meowmix I hope you will be able to return your case. It is not fair for any Note 7 customers to be stuck with the cost of any Note 7 specific accessories for a faulty phone recalled by the manufacturing due to lack of quality control in design and production. Luckily I only purchased a Spigen case and screen protector off Amazon. I am hoping they take it back otherwise Samsung better reimburse me seriously. This whole disaster is just waiting for a class action law suit. I am going to keep the fast charger and earbuds from my old Note 7 just in case they don't. The wireless chargers I bought at least my wife can use with her S7 and the Gear Fit 2 works with my Note 4. I actually found myself using the Gear Fit 2 a lot. They should at least let us keep that as well as the SD card.
With that said I am only boycotting Samsung mobile products for a foresable future neither would I recommend any of their mobile products after this. I still enjoy their kitchen appliances and luckily the new washer I just bought was not part of another exploding recall...
10-10-2016 11:34 PM - edited 10-10-2016 11:37 PM
10-10-2016 11:38 PM
@Meowmix that is good to know cause I am keeping all the accessories from the old phone. At this point and at my current level of frustration they can take this replacement phone and all its accessories right now if they want. Good ridance I say!
10-10-2016 11:42 PM
10-11-2016 12:41 AM
I'm waiting on my replacement device to come, I registered for the replacement program. I still have my old one. Should I just return my old one for a refund as soon as possible to the store I bought it from? This is going to get messy. I just want my money back and gonna stick with my note 4.
10-11-2016 01:06 AM
10-11-2016 05:34 AM
10-11-2016 06:27 AM
10-11-2016 06:35 AM
10-11-2016 06:45 AM
10-11-2016 06:49 AM
10-11-2016 07:11 AM
10-11-2016 07:16 AM
10-11-2016 08:40 AM
10-11-2016 08:48 AM - edited 10-11-2016 08:49 AM
10-11-2016 08:54 AM
10-11-2016 09:35 AM
Does Rogers have the Pixel XL in store (display) to view? I'm so torn right now.
10-11-2016 09:37 AM
10-11-2016 09:46 AM - edited 10-11-2016 09:46 AM
All products with Li-Ion batteries have the expotential to overheat and explode but the frequency of it happening with the Note 7 was way outside normal range.
The # of cases with the S7 or S7 Edge exploding did not lead Samsung to do a recall like they did with the Note 7. Neither do the volume of IPhone cases. This is no consipracy especially when Samsung themselves basically admitted the Note 7 is not safe.
In truth Li-Ion batteries with today's fail safe technologies is quite safe and stable but people have said that Fast Charge may be a culprit in making battery cells unstable and thus perhaps this is why we are seeing increasing cases?