Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[dale2]

I don't see why the carrier's would have a problem either way they have sold you a phone which you have either payed them for or are paying them monthly for. So they are getting there money why would they care what happens through samsung, other then the people who are using them to do the exchange which is probably not a smart thing to do in the first place.

[comcry]

Why did Samsung Experience store just tell me there not getting replacement notes for a week and a half 😭. I am trying so hard to be patient but this sux!!

[wpd1]

The carriers don't care but at some point, Samsung might. They will be the one reconciling imei's. They know what they sent you and they know what they are waiting for from you as you entered the defective imei on the exchange form to get the replacement device.

[Meowmix]

Hello @wpd1

Yes but there is no way of billing you anyways. They don't know the address u sent the phone to could be anything right? No CC, no debit, no nothing.. So at the end all they can do is kill the phone and that's that.

As for accesories, i will be keeping them all before I send just the device it self in.

[dale2]

Yea that's a possibility , just have to wait and see

[wpd1]

While it's not clear if they would do anything, Samsung could send you a bill for the phone. They have all the details to support sending you an invoice.

[Meowmix]

Hello @wpd1

Yes but I don't think they would go through the carrier just to get that. Also they failed to give a date to send it in. Only says " at ur earliest convenience" what if people are busy and work 6 days a week 10hrs a day and other stuff? They will just change the phones around and put it into the box and send it when they have time. Even if it's in 2-3 weeks from the date u received the new one they can't do anything as they failed to give a date unlike other manufacturers which give a date. U see what I mean? I don't know what others will do but I will send mine back. My buddy will keep his he says.

[wpd1]

@Meowmix

I agree, the possibilities are limitless at this point. While their focus right now is on limiting liability (getting all the defective units off the street), you know there's a bean counter at Samsung that's going to take notice of the debit on the balance sheet at some point.

[Meowmix]

Hello @wpd1

Yeah that is true but how i see it, if someone send it in damaged, they need to repair the damage ( let's say the screen is cracked) and get new seals and such.. Plus they can not send this device out if it's affected right?.. So on day in months they will but who knows.. We shall see

[dale2]

It was a long time ago but the owner of samsung who is the hospital now at one point took all defective phones and burned them in front of the employees stating that we need to release quality products. They might just wanna destroy them, they recently sold their positions in 3 companies one of them being Seagate for 891 million, I don't think they are gonna get much from these recalled phones other then to protect the samsung name from further damage by leaving the handsets out there and letting them explode

[germain18_2006]

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@Meowmix wrote:
Hello @wpd1

Yes but I don't think they would go through the carrier just to get that. Also they failed to give a date to send it in. Only says " at ur earliest convenience" what if people are busy and work 6 days a week 10hrs a day and other stuff? They will just change the phones around and put it into the box and send it when they have time. Even if it's in 2-3 weeks from the date u received the new one they can't do anything as they failed to give a date unlike other manufacturers which give a date. U see what I mean? I don't know what others will do but I will send mine back. My buddy will keep his he says.

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Let's honor our honest system just convince your buddy to give it back. 

It won't do any good to have the unsafe device still on the street.  I don't want to see Samsung going down so ppl have no choice and buy Apple.  

[Meowmix]

Hello @germain18_2006

I have but it's his own decision. He is gonna shut it down and not use it. Just leave it in the box in his closest or something like that. I can't force him to do anything he doesn't want. I talked to him for hours bout it but till nothing.

[germain18_2006]

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@Meowmix wrote:
Hello @germain18_2006

I have but it's his own decision. He is gonna shut it down and not use it. Just leave it in the box in his closest or something like that. I can't force him to do anything he doesn't want. I talked to him for hours bout it but till nothing.

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LOL...Than I hope Samsung or Rogers will eventually find a way to charge him full price.  

Until then, there are no more return center and he has to take it back to Missassiuga Samsung...I hope so...hehe..:D

[Meowmix]

Hello @germain18_2006

Haha yeah i agree!

[robx7fcna]

Just received my silver replacement phone today!

I'll be doing my data transfer this week and bringing my phone back to the Samsung store.

Ive been nervous using it this past week, but I need my phone for work. I have confidence that Samsung has taken care of this issue

[Meowmix]

Hello @robx7fcna

Glad to hear u got it!

[germain18_2006]

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@Meowmix wrote:
Hello @robx7fcna

Glad to hear u got it!

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I'm not sure how long I can keep my patient.  After the email mentioning the 15th, no updates no nothing.

May be I have to tell Samsung my device is starting to explode may be I'll hear something...lol...

[wpd1]

OMG..... I called in to Samsung this morning to see if someone has looked at my ticket # yet. They closed my ticket without responding to it. No reason given as to why.

These guys are really special. The original ticket was to " officially " find out what markings the new devices should have to determine if it's safe and to understand why I received a phone without the black square.

I can't even give this phone back.

[Meowmix]

Hello @wpd1

Seems to me Samsung Canada has lost it... Can't Rogers do anything for u?

[wpd1]

The only thing Rogers has offered to do is check the imei with their contact, who would only check the same system as customer service and tell me, " don't worry, trust us ". I have a phone without the "black square of safety". If they forgot to put a black square on the box, how do I know they didn't forget to put the imei on the " unsafe list " ? It's all about trust at this point. I need a replacement phone that has ALL of the proper identification to tell me it's safe, that's all.

It's really simple in theory but apparently, very complicated in reality.

They say someone did respond to my original ticket and it was closed on 15 Sep, 16. Nobody knows who they responded to. I've called every day for an update and told it was still elevated waiting on a response. Now they tell me it was answered 5 days ago.....

[wpd1]

Now they are telling me that the reason my phone does not have a black square is because it is " new manufacturing" , meaning, made once the problem was already corrected. The black square is a phone that has been " repaired ".

He's asking me if I want a phone that was new ( the one I have ) or one that was repaired.