Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[wpd1]

When I spoke with Samsung today, I asked that they have someone call me back today. They had no answers but elevated the questions to a higher authority. Clearly, if the answers were obvious and intentional, I would have received a call back already. What's clear is they don't know and they're trying to figure it out. None of this breeds any confidence in any of their actions and as such, how the heck are we supposed to move forward on the premise of trust, which is the only thing they've suggested today that we do.

[Meowmix]

Hello @wpd1

I wouldn't be so harsh with them. Do remember those reps don't know what's going on and they are trying to figure it out. As i see it, most likely those devices have the new batteries as i don't think Health Canada and the government would let them ship out new phones with this issue if they got involved.

If you think that is bad, look at Chrysler.. 4 deaths due to no airbags deploying and also the seatbelts not working. They recalled millions of cars if i am not mistaken. That is worse then a phone being recalled in my eyes.

My dad's old 2001 Pontiac Grand Prix GT had a recall start of this year that a fire in the engine that could start from the gaskets of the engine. It took them 6 months to send us a mail 3 days ago that they have the part and to take it in. 6 months later we send the car in. That is no good either right.

[wpd1]

My tone is not directed to the reps. They are victims as well. The issue is leadership. The reps elevated the questions. Where's the leadership with this issue. Not only are they not communicating with us but they are leaving their own people without information but expecting them to deal directly with us.

[Meowmix]

Hello @wpd1

I agree on that as well.


If you think that is bad, look at Chrysler.. 4 deaths due to no airbags deploying and also the seatbelts not working. They recalled millions of cars if i am not mistaken. That is worse then a phone being recalled in my eyes.

My dad's old 2001 Pontiac Grand Prix GT had a recall start of this year that a fire in the engine that could start from the gaskets of the engine. It took them 6 months to send us a mail 3 days ago that they have the part and to take it in. 6 months later we send the car in. That is no good either right.

[ZZAKIR]

I've been trying to sell the note 7 and it's a huge fail. Nobody wants it. The value and reputation of this phone has gone down the drain. It's not worth what any of us paid for it. Certainly not worth $1060 plus taxes anymore because of the baggage the phone carries.

[dale2]

whos gonna want to buy a recalled phone thats just common sense, obviously the orinigal owner is better equipped to handle warranty returns and recall you have to wait till the recall situation is done then try to sell it.

[germain18_2006]

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@ZZAKIR wrote:
I've been trying to sell the note 7 and it's a huge fail. Nobody wants it. The value and reputation of this phone has gone down the drain. It's not worth what any of us paid for it. Certainly not worth $1060 plus taxes anymore because of the baggage the phone carries.

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Seriously? Selling a protential dangerous phone to others?? You are rediculaous. Just return it for a refund!!!

[JeromeM]

You were trying to sell a Note 7 that had been affected by the recall? That's not good for anyone, hopefully potential buyers are smart enough to know not to buy it.

[ZZAKIR]

I'm selling the sealed one I got from Samsung. The non exploding one. But nobody can tell so nobody wants it. If u get the replacement apparently you can't get a refund.

[Dx9]

I registered for the recall before I even decided to return the Note 7 for the S7 Edge. I returned the Note almost 2 weeks ago now. Received my replacement Note today. I don't feel like driving across the city to the drop off. I guess I'll just call Samsung or just hold onto it for a bit lol

[germain18_2006]

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@ZZAKIR wrote:
I'm selling the sealed one I got from Samsung. The non exploding one. But nobody can tell so nobody wants it. If u I'd get the replacement apparently you can't get a refund.

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If you got the sealed one, it will be smart not to sell it in this sensitive moment.  Wait for the normal sales back on and the battery issue fade, than it's a better time.

[ZZAKIR]

I could not refund it before because my phone has a crack on it. They left me no choice but to switch it through Samsung.

[germain18_2006]

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@ZZAKIR wrote:
I could not refund it before because my phone has a crack on it. They left me no choice but to switch it through Samsung.

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Than you still have a chance to sell it when the whole issue faded.  

You should feel lucky as you already has a crack on your old phone and nobody will buy it anyways, right?

[JeromeM]

So you broke your phone, was sent a replacement anyways but are upset no one will buy it? How long have you had it up for sale, half a day?

[ZZAKIR]

Yea for sure. I'm definitely lucky. I could just keep it and enjoy it.

[ZZAKIR]

I've had a lot of people message me about the phone and half of them are low balling because of the situation. I should definitely wait for the air to clear before posting it again

[Meowmix]

Hello @ZZAKIR

Just keep it and enjoy it.. As the days and months pass people will end up forgetting what happened and or ask or proof of the new one being a replacement. Show them the paperwork from the one u got and the IMEI number of the replacement.

Again it's to early to judge what will happen in the future...

[JeromeM]

Yeah it's just ppl trying to capitalize on the situation and want to buy it for cheap. Either use it or keep it sealed and wait to sell.

[Meowmix]

Hello @JeromeM

Exactly! That's how I see it.

[ZZAKIR]

Are the replacement phones unlocked?

[germain18_2006]

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@ZZAKIR wrote:
Are the replacement phones unlocked?

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You wish.

Come on man, first you complaint your broken phone got replaced but couldn't sale, and now wants an unlocked phone.