Samsung Galaxy Note 7 Reservation numbers / Questions

[Meowmix]

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

[germain18_2006]

Surprised for so little or so much? 🙂

[wpd1]

So few

[Meowmix]

Hello @wpd1

Mobilesyrup and Samsung Canada also posted those numbers this afternoon. It's small compared to the states and the other countries. It seems the Note 7 wasn't as popular as they though in Canada but then again this happened which axed their sales from making more.

[wpd1]

Just prior to launch, Samsung Canada stated that preorders were "unprecedented " in  Canada. Was expecting a much larger number since preorders were not influenced by a recall. Guess I'm just used to hearing the iPhone numbers......

[dale2]

Can't believe the amount of time I had to wait with those numbers. Also every rogers store i went always had like one phone left whenever i was contemplating just picking one up from the store instead of waiting for my pre-order.

[Meowmix]

Hello @wpd1

You won't anymore as Apple won't release that information anymore. Also do understand that everyone is on the "iPhone" train. Many aren't using the Note series unless they use it for business or want it.. Most humans I see on the subway, bus, downtown, malls an everywhere else use iPhones.

[germain18_2006]

---

@wpd1 wrote:

Just prior to launch, Samsung Canada stated that preorders were "unprecedented " in  Canada. Was expecting a much larger number since preorders were not influenced by a recall. Guess I'm just used to hearing the iPhone numbers......

---

Because there are too many smart boys in Canada who like something that has smaller battery, no water resistance, never changed appearance, no wireless charging, no iris scanner, no phone jack...etc...

I'll enjoy my Note 7 with all the best tech ever.  Things will be settle once the new phone arrived on our hands.

[Dx9]

Yes Canada is all iPhone. 90% of my contacts are iPhone users. I interact with dozens of clients a day and all iPhones. Heck my mother decided to get a smartphone for the first time ever 2 years ago and got an iPhone. I like iPhones and switch to Android sometimes. I like Android better as a platform as I can many more things with my phone. It's the Apple ecosystem and iMessage that make me go back sometimes lol.

[comcry]

Samsung launched a site to confirm if your battery is affected. Has anyone checked? All you need is your imei.

[Meowmix]

Hello @comcry

Do you have the link?

[germain18_2006]

Since Note7's name had been ruined so bad, some analyst had suggested to name the new safe one to Note 8 . It's a good idea to distinguish them.

[Meowmix]

Hello @germain18_2006

I read that as well but I don't think they will end up doing that.

[Roglebo]

Hi!

Last Friday 2016/09/09 at 15h00, I filled the form to register through the Samsung Exchange Process for Galaxy Note7.

Today Tuesday 2016/09/13 at 9h00, I received an email to “thank you for participating in the Canadian Product Exchange for your Galaxy Note7”.

Confirmation date in English :

“We have received your registration through the Samsung Exchange Process and we anticipate that your device will begin to ship starting as early as Thursday, September 19th.”

Confirmation date in French in the same message :

“Nous avons reçu votre inscription dans le cadre du processus d'échange de Samsung, et nous prévoyons que l'expédition des appareils débutera dès le jeudi 15 septembre.”

2 comments :

- September 19th is not Thursday; it is Monday

- I prefer the confirmation date in the French part of the message which is Thursday, September 15th

Bonne journée!

[germain18_2006]

It just a typo, we all got two emails with the dates specified. What's your point here?

[Meowmix]

Hello @Roglebo

The email got a typo.. It's normal. They send out thousands of those emails. The devices will come when they come.

[comcry]

Try this http://www.phonearena.com/news/Samsung-lets-you-check-whether-your-Galaxy-Note-7-is-safe-on-its-web-...

[comcry]

It didn't work for me. Let me know if anyone else has success.

[Meowmix]

Hello @comcry

Thats why. It got removed

""UPDATE: The page we described now links directly to Samsung's support website. It appears the company has removed the tool for some reason."

[Meowmix]

Hey guys!

I just got this text from Rogers. Another one from the first one well.

" Rogers service msg: Samsung has issued a product recall on the Note7 and are advising all Note7 users to power down their device and stop use immediately due to battery cell issues. Please see more info on Samsung's Note7 Product Replacement at http://CanadaNote7exchange.expertinquiry.com"

[phonefan]

I actually think renaming it is a good idea not necessarily Note 8 but add a suffix to Note 7. It is much better than a box identifier especially for travellers that might get questions from airlines.

[phonefan]

I prefer Sep 15 as well lol but everything I read seems to suggest Sep 19 but I am not sure if that is earliest date users will receive the phone (which makes sense with the Sep15 shipping date) or that is the earliest shipping date.