Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

[RogersDarrell]

Hey Community,

As of today April 24th! Rogers is happy to introduce the launch of Dual SIM/eSIM  via 34 of our Flagship Rogers Retail locations (see chart below) where we will be assist you with set up and answer any eSIM/Dual SIM questions you may have.

What is Dual SIM/ eSIM?

eSIM is SIM Card that’s embedded within a device. A physical eSIM card is required, as a QR code is scanned and is downloaded to the device, eliminating the need for a SIM tray and SIM card.

Currently the only Dual-SIM devices— iPhone XS, XS Max and XR —support both an eSIM and a Nano SIM; this means you will be able to use two phone numbers (Primary and Secondary) for calls, messages, and data.

If you want to activate an eSIM, you must first have a physical SIM activated on your eligible iPhone (with Rogers, or even with another carrier if their device is unlocked).

At this time eSIM can ONLY be activated as a BYOD plan with a generic IMEI number.

What’s in it for you?

• Have two phone numbers on a single iPhone
• Make and receive voice calls, send and receive SMS and MMS, and separate personal and business calls.
• Switch between two different mobile networks (can be a different domestic or international carrier).

Store	Address	City	Prov	Postal Code
South Centre	100 Anderson Rd. SE, Unit 37	Calgary	AB	T2J3V1
Market Mall	3625 Shaganappi Trail N W, D011A	Calgary	AB	T3A0E2
Chinook Centre	6455 MacLeod Trail S, Unit 306	Calgary	AB	T2H0K8
Southgate Centre	5015 111 St NW, 460	Edmonton	AB	T6H4M6
Metropolis at Metrotown	4700 Kingsway Ave, Unit 2235	Burnaby	BC	V5H4J2
Coquitlam Centre	2929 Barnet Hwy, Unit 1200	Coquitlam	BC	V3B5R5
Richmond Centre	6060 Minoru Blvd., Unit 2254	Richmond	BC	V6Y2V7
Guildford Town Centre	10355 - 152nd Street, Unit 2538	Surrey	BC	V3R7C1
Pacific Centre	701 West Georgia Street, D071B	Vancouver	BC	V7Y1G5
Polo Park	1485 Portage Ave., Unit #174	Winnipeg	MB	R3G0W4
Kildonan	1555 Regent Ave. W, Unit #T-30	Winnipeg	MB	R2C4J2
Garden City	2305 McPhillips St., 161	Winnipeg	MB	R2V3E1
Champlain Place	477 Paul St., #F-003B	Dieppe	NB	E1A4X5
McAllister Place	519 Westmoreland Rd., E5	Saint John	NB	E2J3W9
Mic MacMall	21 MicMac Blvd., Unit 144	Dartmouth	NS	B3A4N3
Halifax Shopping Centre	7001 Mumford Rd, Unit 154	Halifax	NS	B3L2H8
Bramalea City Centre	25 Peel Centre Dr., Unit 157E	Brampton	ON	L6T3R5
Sherway Gardens	25 The West Mall, 1925	Etobicoke	ON	M9C1B8
Lime Ridge Mall	999 Upper Wentworth St., 301A	Hamilton	ON	L9A4X5
Masonville	1680 Richmond St. N, Unit L077C	London	ON	N6G3Y9
Square One Shopping Centre	100 City Centre Dr., Unit 1-731	Mississauga	ON	L5B2C9
Square One Shopping Centre	100 City Centre Dr., Unit 1-856	Mississauga	ON	L5B2C9
Oshawa Centre	419 King St. W, Unit 2272	Oshawa	ON	L1J2K5
St. Laurent	1200 St Laurent Blvd., Unit 248	Ottawa	ON	K1K3B8
Rideau Centre	50 Rideau St, Unit 327G	Ottawa	ON	K1N9J7
Scarborough Town Centre	300 Borough Dr., Unit 100	Scarborough	ON	M1P4P5
Pen Centre	221 Glendale Ave, Unit 88	St. Catherines	ON	L2T2K9
Yorkdale Shopping Centre	1 Yorkdale Rd., Unit 322	Toronto	ON	M6A3A1
Toronto Eaton Centre	220 Yonge St., 1113	Toronto	ON	M5B2H1
Bloor East	333 Bloor St. E	Toronto	ON	M4W1G9
Conestoga Mall	550 King St. N, Unit 5G	Waterloo	ON	N2L5W6
Carrefour Laval	3035, Boul. Le Carrefour, Unit A024	Laval	QC	H7T1C7
Rue Ste. Catherine	1015 Ste Catherine St. W	Montréal	QC	H3B1H1
Fairview Pointe Claire	6801, Route Transcanadienne, Unit #F002	Pointe-Claire	QC	H9R5J1

[Moya]

Why is eSim available on prepaid plans only and for new lines only? It does not reflect positively on Rogers to put limitations on new iPhone technology that  customers have paid for? I just purchased an iphone X because I need two lines on the same phone. Very unfair and frustrating. Apple should get involved to clean up this scam.

[RogersZia]

Hi @Moya,

Welcome to the Rogers Community Forums and thank you for your post.

Are you looking to activate an eSIM on an existing subsidized device? Have you had a chance to view the post about Re: eSIM For Non-BYOD - Timeline?

Please let us know if you have any further questions.

RogersZia

[Moya]

Hi, I purchased a new , non subsidized Iphone XR. I have four active lines with Rogers one of them is a business line with a monthly plan. I want to move this line to eSim.

[RogersTim]

Good Evening @Moya,

You should be able to accomplish what you want with your Business line. You do so through Rogers Direct. Please see the following blog post regarding it, Dual SIM is Now Available for Business Customers!

Regards,

RogersTim

[Moya]

Thank you, it’s done.

[RogersMaude · Accepted solution]

Hey Community,

Previously, eSIM was only available in certain retail locations. Good news! As of October 17, 2019 eSIM is available in all retail locations (except Best Buy).

You can also place an order to get an eSIM sent out through customer service, just like any other SIM card.

Check out these useful articles for more information:

• Activate eSIM on a Dual SIM Google Device
• Activate an eSIM Card on a Dual SIM iPhone

If you have any questions, please don't hesitate to let us know!

RogersMaude

[blueambition420]

yeah, I need help with an esim the store said customer service does them but I get the same from customer service to go to the store as they want to charge me $10 for a esim voucher why can't I just get one off the Bell website which includes everything at no charge.

[blueambition420]

Errors, Why can't I just get one like off the bell site who has the QR code on rogers.com as i just paid 35 in activations with my new phone maybe one of you can help me to save for x-mas

[RogersMaude]

Hey @blueambition420,

Thanks for your post! Sorry to hear you've been having issues activating your eSIM line.

In order to activate certain eSIM devices at Rogers, you are required to scan a QR code in order to complete device activation. You can purchase an eSIM card by visiting a Rogers store or by calling 1 (888) ROGERS1. An eSIM card like the one below is used.

For more information, please refer to post 48.

Hope this helps!

RogersMaude

[blueambition420]

u answered my question thank you!

[blueambition420]

you can't get one from calling in, they charge 10$ for a QR code

[RogersZia]

Hello @blueambition420, the $10 charge is for the SIM card.

RogersZia

[Moe9898]

I'm pretty frustrated...I went to a few Rogers locations and nobody knows anything about eSIM. Can I activate a prepaid monthly plan on an eSIM? I have an iPhone Pro Max, physical sim card is my work line and all I want to do is activate a monthly prepaid plan ($10 monthly - Talk & Textplan) for my personal line on an eSIM. Thanks

[RogersYasmine]

Hello @Moe9898,

Thanks for being a part of the Rogers Community Forums and for posting your concern! 👍

I am so sorry to hear that the locations visited were not better equipped with the answers you were searching for--I can understand why that would cause some frustration. We'll try to do better going forward!

If you have an enterprise or corporate cellular service plan, I'd recommend checking with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual SIM device.

Generally speaking, when it comes to eSIM/Dual SIM supported devices, you should be able to activate a second line with a prepaid plan. You would need to go to a Rogers store to purchase the eSIM and have it activated, and then they can help set you up with a prepaid plan, or you can call into our prepaid team during regular business hours to have the plan added. It might be better to visit one of our corporate stores to have this done and you can find your nearest location HERE. If you'd like to speak to a care agent over the phone, here is the contact information for that:

1-Dial: 1-800-575-9090 

2-Wait for language selection to finish

3-Press option 4 for “General information”

4-Press option 4 to “Contact Rogers”

5-Press option 1 to reach a live representative quickly

Their hours of operation are as follows:

Monday – Saturday: 8 am – 9 pm

Sunday: 10 am – 8 pm

I hope this helps! 😊

RogersLaura

[scinicm]

Wil rogers ever get up to date with esim support

[MichaelYYZ]

Some providers elsewhere allow customers to log in online and print out an eSIM QR code for free. By charging $10 for a plain piece of printed plastic, Rogers is using this avenue as another source of virtually free revenue. Sad!...

At least they’re willing to mail the eSIM card to the customers now, so one does not have to go in person to a store. I changed my phone recently and they did just that. 

[TwitchyPuppy]

@sinicm They are...

[scinicm]

No ability to buy one online . Tmobile in the states u. Can generate one instantly for free via mobile app .

[TwitchyPuppy]

@scinicm T-Mobile is a US carrier. Let’s compare apples with apples.

[scinicm]

T-Mobile Telecommunication company

Rogers Communications Telecommunications company

both Apple esim providers who sell us cell phones with features customers would like to utilize freely . If you want to stick to Canada ok Freedom mobile you can self create an esim with there mobile app . Apples and Apples

[scinicm]

What a Joke ROGGERS WIRELESS I just got off the phone with a Rep they refused to send an ESIM by mail Said I have to go to a Rogers store , BRAVO Rogers False advertisement and Especially Now during the pandemic Covid-19 ? REALLY ? I don't think so lol say goodbye to my 3 lines . TELUS , Bell ,Koodo ,Lucky Mobile (free) ,Virgin all don't require a store visit get serious . Not only are you charging clients 20$ for a QR code a piece of paper you also want them to go in person to buy one lol RIDICULOUS Continue Advertising that we can get one by calling in Customers love wasting there time .