Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

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I've Been Around
Posts: 1

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi,

 

The April announcement states "introduce the launch of Dual SIM/eSIM  via 34 of our Flagship Rogers Retail locations". Now in July, do I still have to go to one of the Flagship Retail Store listed to switch to eSIM, or can it now happen at any Rogers Store? I cover the other pre-requisites. Let me know!

 

Thanks

Moderator
Moderator
Posts: 337

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Greetings @JP16!

 

Congrats on your very first post! The introduction of Dual SIM/eSIM through Rogers is definitely an exciting addition for many of our customers! 

 

At this time, all Consumer Regular customers are still required to go into one of our 34 flagship stores to activate an eSIM card as this service option is not yet available at every location.

 

Our sincere apologies for any inconvenience this may cause. If anything changes, we'll be sure to let the Community know!

 

RogersLaura

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Why is eSim available on prepaid plans only and for new lines only? It does not reflect positively on Rogers to put limitations on new iPhone technology that  customers have paid for? I just purchased an iphone X because I need two lines on the same phone. Very unfair and frustrating. Apple should get involved to clean up this scam.

Moderator
Moderator
Posts: 946

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi @Moya,

 

Welcome to the Rogers Community Forums and thank you for your post.

 

Are you looking to activate an eSIM on an existing subsidized device? Have you had a chance to view the post about Re: eSIM For Non-BYOD - Timeline?

 

Please let us know if you have any further questions.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi, I purchased a new , non subsidized Iphone XR. I have four active lines with Rogers one of them is a business line with a monthly plan. I want to move this line to eSim.
Moderator
Moderator
Posts: 151

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good Evening @Moya,

 

You should be able to accomplish what you want with your Business line. You do so through Rogers Direct. Please see the following blog post regarding it, Dual SIM is Now Available for Business Customers!

 

Regards,

RogersTim

I've Been Here Awhile
Posts: 4

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Thank you, it’s done.
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Moderator
Moderator
Posts: 2,116

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hey Community,

 

Previously, eSIM was only available in certain retail locations. Good news! As of October 17, 2019 eSIM is available in all retail locations (except Best Buy).

 

You can also place an order to get an eSIM sent out through customer service, just like any other SIM card.

 

Check out these useful articles for more information:

 

If you have any questions, please don't hesitate to let us know!

 

RogersMaude

I Plan to Stick Around
Posts: 11

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

yeah, I need help with an esim the store said customer service does them but I get the same from customer service to go to the store as they want to charge me $10 for a esim voucher why can't I just get one off the Bell website which includes everything at no charge.

I Plan to Stick Around
Posts: 11

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Errors, Why can't I just get one like off the bell site who has the QR code on rogers.com as i just paid 35 in activations with my new phone maybe one of you can help me to save for x-mas

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