09-29-2016 07:48 PM - last edited on 09-29-2016 08:02 PM by RogersMaude
Is Rogers not offering AppleCare+ anymore when purchasing an iPhone? Just ordered a 6s on our business account (separate from my normal consumer wireless account) and the person on the phone told me Rogers doesn't do AppleCare anymore on both the Personal & Business sides and if I want it I would have to take it to the apple store and get it added myself. This is really annoying obviously, and no offence but Rogers device protection definitely doesn't compare to AppleCare when it comes to customer service and reliability.
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10-18-2018 12:00 PM
10-18-2018 12:04 PM
@Meowmix yup I understand that AC+ is tied to the specific device serial number/IMEI and it makes sense that the 2 years start fresh when upgrading and opting for AC+.
I want AC+ on all my current iPhones so I guess there's nothing really to do on my part as the coverage will deactivate on the old phone and activate on the new (current) phone (and restart the 2 year period) pretty much automatically.
Thanks for the help.
10-18-2018 12:07 PM
Also @Meowmix have you always received email confirmation from Apple when AC+ was activated on a new device (using AC+ monthly from either Rogers or Telus)?
AC+ is active on my gf's iPhone X. It's been active since a couple days before we received the device which is excellent. But she has yet to receive the email from Apple. Probably doesn't matter much as I can see the coverage start and end date as well as the AC+ certificate number online. But an email with the documents would be nice for information purposes.
10-18-2018 12:24 PM
10-18-2018 12:38 PM
@Meowmix thanks for the help
Yeah I see both the coverage end date and the AC+ certificate number on the Apple support profile so I think I'm all good.
12-22-2019 01:03 PM - last edited on 12-22-2019 01:15 PM by RogersCorey
How can I cancel apple care plan?
12-23-2019 11:20 AM
Hello, @Ngoc_Le.
Welcome to Rogers Community Forums! 😀
Thank you for posting your query in the Community. Assuming it is AppleCare+ monthly, it's a two-step process. We need to remove the AppleCare+ from your line/account and you must reach out to Apple to cancel your AppleCare+ plan. I hope this helps.
Cheers,
RogersMoin
11-02-2020 10:37 PM
Anyone know how to apply apple care+ purchased from Rogers on the iPhone?
11-03-2020 10:47 PM - edited 11-03-2020 10:56 PM
Good evening @CM-MIND,
Welcome to the Rogers Community! I completely understand your interest for the AppleCare+ Extended Warranty.
You can reach out to us to have it added to your account at the moment of your activation or device ugrade you can also do so via Apple directly. Please visit this page and click "Buy Now" on the top-right corner.
If you have questions or if you need more information, let us know!
RogersMaude
11-03-2020 11:18 PM
11-04-2020 11:10 PM
I see, thank you for the clarification @CM-MIND. Definitely reach out to us via @CommunityHelps and we can assist with this :). To find out more about our PM system click here.