a month ago - last edited a month ago by RogersZia
I enrolled in device protection due to my tendency to drop my phone frequently. After dropping my phone, I sent it in for repairs under the protection plan, but when it was returned, no repairs had been made. Upon further investigation, I discovered that Rogers had registered a different phone under my device protection plan.
Rogers claimed it was my fault for not checking the IMEI when signing up. However, I’m confused about how Rogers could register a phone that I do not own for my device protection plan. If the phone wasn’t broken, I would end up with a random phone insured for the rest of my term. Despite filing a complaint, Rogers has not offered any apology or resolution.
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a month ago
a month ago
a month ago