Wi-fi calling on unlocked Android devices

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I've Been Here Awhile
Posts: 3

Re: Wi-fi calling on unlocked Android devices

It's an online submission form. Go to the crtc website and click on "make a complaint". You will be taken to a form. This is how I completed it:
Details Please provide the details of your complaint.
Rogers blocks the wifi calling feature for Android users that don't purchase the phone from Rogers. The feature is not blocked for iPhone users or Android users that purchased their phone from Rogers.
I have communicated with technical support over chat but basically there is no solution offered besides buying a phone from them or buying an iPhone.
What do you consider to be a reasonable resolution to your dispute?
Offer the same services to all unlocked devices including iPhone and Android or offer a discount for the blocked feature to non-Rogers Android users.
When did you become aware of the facts leading to your complaint? 2019-05-04
Billing Amount Being Disputed
How did you hear about CCTS? other

I received a response from the crtc by email confirming that this falls within the scope of issues they deal with. After that I received a call from the crtc and 2 calls from Rogers to allow me to use wifi calling.
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I'm Here A Lot
Posts: 5

Re: Wi-fi calling on unlocked Android devices

Thanks more people should file complaints to bring awareness around Rogers unethical practices.
I've Been Here Awhile
Posts: 3

Re: Wi-fi calling on unlocked Android devices

I did fill the crtc form and the next day I got a call from crtc saying it's not us to submit the complaint to. then I said who will be if not you? they said you have to submit it to ccts!!

 

Did you been told the same? or crtc resolve the issue? 

 

Thanks,

I'm Here A Lot
Posts: 5

Re: Wi-fi calling on unlocked Android devices

What phone do you have I can give you the solution if you have S8
I've Been Here Awhile
Posts: 3

Re: Wi-fi calling on unlocked Android devices

Note9 Canadian Model. Error message device no eligible. Rogers sells same  device with same model number and it works fine. Rogers continues to disappoint their customers in every service they provide "Profit first customers whatever who cares".

I'm Here A Lot
Posts: 5

Re: Wi-fi calling on unlocked Android devices

yes I have the note9 from Samsung Canada however Rogers does not allow wifi calling. so bad.. I am looking for different carrier who cares about customers

I'm Here A Lot
Posts: 5

Re: Wi-fi calling on unlocked Android devices

Step 1: Unlock phone if unlocked
Step 2: Call Roger ask them to activate Volte and Wifi-Calling you know they are doing the process when they ask for IMEI. Record IMEI you will need it later. Or just find in settings.

Step 4: Back up phone as your phone will be later reset. Best way to get your original settings and app info is to Backup to Samsung and Google.

Step 5: Open phone App enter below
*#272*IMEI#

Select RWC

Your phone will reset as a rogers phone. and be completely wiped.

Step 6: Restore Phone by Samsung Restore and Google restore.

You should have minimal adjustment to make from your original phone.
I've Been Here Awhile
Posts: 3

Re: Wi-fi calling on unlocked Android devices

These steps already been performed. IMEI already been added before hand. And when called to enable wifi calling the Rogers Tech see it on his end and it shows the device is not provisioned to use this service. They refuse to allow the device unless it got purchased from Rogers themselves.
I'm Here A Lot
Posts: 5

Re: Wi-fi calling on unlocked Android devices

Is it a Canadian phone?

I've Been Around
Posts: 1

Re: Wi-fi calling on unlocked Android devices

Has anyone had success with this method. I just got off the phone with tech support. I did not see this post until after the hour long call.