12-04-2017 08:28 PM - last edited on 12-04-2017 08:33 PM by RogersMaude
Now that we are well into December of 2017, I just wanted to reiterate that locked phones are a thing of the past (well, 4 days in the past).
I'm extremely hopeful Rogers will make it a priority to look after their subscribers who use unlocked Android devices with Wi-Fi and VoLTE capabilities. For someone like me who works in an office that provides 1-2 bars of EDGE on a consistent daily basis, having Wi-Fi calling would be completely liberating.
Who else is in this same boat as me?
Solved! Solved! Go to Solution.
03-04-2019 01:44 PM
@zxa, Bell and Telus both have a similar restriction - I have been on the phone with them for a while to get an answer, as I am ready to move off of Rogers because of this issue.
Freedom does not have this restriction, which is where I very well may end up. Rogers jacked my plan for an extra $5, but my service has declined. The fact I've been with them for over 20 years means nothing.
I live and work in Toronto. My reception is poor in my apartment. WiFi Calling solves for this, but instead, Rogers would have me buy a booster for $500. LOL.
03-04-2019 02:33 PM
03-04-2019 09:38 PM
Skwibby.....with a note 8 bough from Samsung i can confirm you that with bell or telus you will have these feature....you need to change the csc...have tested both!!
only rogers/fido block these feature....
03-15-2019 05:01 PM
@zxa Good to know. interesting that a telus rep on their chat said otherwise regarding my galaxy s9+ purchased from samsung.
The telus also did mention that certain phone models (purchased elsewhere) were supported for wifi calling, ad more were being added to the list - however the s9+ was not among them. I guess it's "caveat emptor" for everyone!
05-04-2019 05:08 PM
05-18-2019 06:11 AM
06-04-2019 09:06 PM
I guess i will be contacting the CRTC as well.
06-14-2019 12:57 AM
Can you post a template of the letter you sent to the CRTC please.
06-14-2019 06:25 AM
06-14-2019 12:20 PM
07-11-2019 11:13 AM
I did fill the crtc form and the next day I got a call from crtc saying it's not us to submit the complaint to. then I said who will be if not you? they said you have to submit it to ccts!!
Did you been told the same? or crtc resolve the issue?
07-11-2019 11:55 AM
07-11-2019 12:07 PM
Note9 Canadian Model. Error message device no eligible. Rogers sells same device with same model number and it works fine. Rogers continues to disappoint their customers in every service they provide "Profit first customers whatever who cares".
07-11-2019 01:49 PM
yes I have the note9 from Samsung Canada however Rogers does not allow wifi calling. so bad.. I am looking for different carrier who cares about customers
07-22-2019 08:00 PM
07-24-2019 07:20 PM
07-26-2019 01:03 PM
Is it a Canadian phone?
09-17-2019 09:06 PM
09-18-2019 09:44 AM
the solution is to go to Freedom or Telus they will support your device. but check before making any move. I had to move to Freedom to keep my Note9 cause Rogers couldn't help me
04-03-2020 09:04 AM
My Samsung was bought through Amazon. After I explained to the Rogers rep that I'm diabetic, live in the middle of nowhere with barely a pip for a signal, they still wouldn't set up my phone for wifi calling. Very sad.
04-04-2020 10:03 AM
Welcome to the Rogers Community Forums!
I know how important it is to stay connected especially if you live in a rural area that does not have a very strong signal.
Wi-Fi calling is a great feature for those types of situations. Regrettably, we can only guarantee that features like Wi-Fi Calling will work on devices that have been purchased from Rogers as the features of those devices have been fully tested on our network.
If you would like to see what offers we have on devices that would support Wi-Fi Calling on our network then please send a Private message to @CommunityHelps so we can review your options with you.
Not familiar with your private messaging system? No worries, Click Here.