So before everyone goes crazy and frustrated.... I really don't think you should be changing or adding this plan online yourself. If you want Standalone and a separate number with no calling minutes, then go nuts and have at it.
You need to add this line in the store so it Shares your primary number. It MUST be a new activation. Not sure about HUGs. There is a special box that only stores have access to that needs to be populated to pair the watch to the primary line.
No it can't be done on chat
No it can't be done over the phone
No Tier 2 tech support can't do it
Office of the President Can't do it either.
You need an actual watch IMEI to be on the account in order for the process to work. Do not let the store use a generic IMEI.
So I finally placed an online order by add the new line , and just wait to get the esim and see if it is possible just do it myself(and save the $50 activation fee). Otherwise I will just have to go to a store and ask the guys there to help making a change on it. As I am using the watch from Samsung directly so finger crossing. Worst case, I would just cancel the watch plan , and start over when rogers is fully ready.
Even if you got it to work , i thought SMS messaging without the phone does not work at least that what i was told and confirmed with bell at the time i was with them with Numbershare plan since they don't have the same number , but calls works fine.
As long as my phone is on and connected to WiFi or LTE the messaging does work. The messaging is reliant on samsungs messaging backend. All messages through the watch hit the Samsung server then it is sent through my phone remotely.
The phone has to be on for SMS/MMS but not for calls.
Correction I use Google Messages app so it is possible Google Cloud Sync is managing this and not Samsung. Either way both Samsung Messages and Google Messages work the same with this setup.
@alexif the app and watch is showing unknown you will need to have that line canceled and start from scratch.
I had this issue where the network never assigned a number to the watch sim. This was the first problem encountered back in Sept. I only got a number to show back on the 16th or 17th of November when Rogers informed me the plans and such were fixed.
With unknown on the watch your only option is a cancel and new line with fresh eSim and follow the process exactly.
I know there are skeptics here. Believe me I was one too. I was also the first person with a Rogers EPP to get this darn thing working nationally. I'm not trying to flex but it does work if the process is exactly followed.