Samsung Galaxy Watch LTE Smartwatch support

[garron2]

Now that Rogers has released support for Apple watches, and the Samsung LTE watch will be in Canada in late October, when will Rogers support the Samsung LTE watch?

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[Kvella01]

I was assuming it had something to do with when you first setup the watch on your phone and link it with your mobile plan. I get that it isn't being used after this point, but the phone is still needed to actually setup the watch at first and tie it to your plan.

My watch was purchased and setup at a Rogers store yesterday. I'm not on an rpp plan, and they followed the procedure that was posted. There has to be a reason why it's not working correctly.

[alextheangel]

So i believe the issue is that Rogers haven't whitelist the Watches bought from samsung directly, hence you can't get the it works but the rogers sold watch 5. it is stupid, but We just have to wait till they offer provision though the app setup like they do with Apple watch to get other watches to work. Personally i realy want to get watch 4 to work as I found the rotating bazel more satifying.

[shirzady]

I have recently bought Samsung Galaxy watch 5 pro LTE from Bestbuy in boxing day but interesting part is after talk with more than 10 business and technical members of Rogers finally they told me, Rogers only support the Galaxy watches which sold by Rogers retailers not other 3d party( somehow they only go with lock watch like phones in couple years back)! It took couple business day for them to find out this the resolution why my watch is not connected to the plan ... Lol. ... frustrating... Sorry for Rogers! for this training for transferring the knowledge between the team.... They wasted 1 week of my time....

[Ceriniel]

I have a Samsung Pro 5 that I bought directly from Samsung in August of 2022.  I have unsuccessfully tried to get Rogers to connect my phone to the watch. (it works with bluetooth but not alone).   I have spent countless hours with tech support and in-store to no avail.   Does anyone have any useful advice to get this working?  Or is this just an exercise in futility?  I refuse to get any ios devices.  

[Craigmpak23]

I can verify this is true.  Same scenario, can't link phone to watch (purchased watch from Samsung directly) .... Watch ends up having a separate number and no matter what they do they can't link it.

[Craigmpak23]

I think the best course of action is to contact Samsung and put pressure on Rogers ... if they have enough complaints maybe something will finally be done.

[Craigmpak23]

I've been waiting for 4 years, they STILL WON'T SUPPORT watches not purchased through them.  I've tried and ended up sending my Samsung Watch 5 pro back to Samsung.  What an absolute joke on Rogers' part.  The watches aren't even online for purchase.  Countless hours wasted, even Rogers tech support refuses to offer any support.