@RogersDarrell The disheartening thing about this is that we know there thousands of units already running the new o.s without any troubles (My wife for one, who has the same unit as i). This makes it hard for us to believe that there actually is a problem. Especially when those who have contacted Huawei and been told that the problem is not with them but with Rogers. And to make it worse, we always get the bad news right at the 11th hour.
I now truly believe that, regardless of where the problem lies, Rogers & Huawei both knew that this was going to happen but announced the release early just to sell their hardware during the pre-christmas rush.
Had Rogers & Huawei not have announced the upgrade, they would have lost a fortune in pre christmas sales.
While I'm disappointed that the update has been delayed again, I agree with @jlkjlk that my P20 Pro is still a great phone. The camera is great, which is why I chose this phone over others, and the battery life is good too. My previous phone was a Lumia 950 - again chosen for its camera - and at least Huawei hasn't abandoned their phones and the OS completely.
We have just received a further update from Huawei Canada. Again, it's not great news, but we will always work to be as transparent as we can.
The details are as follows:
The P20 rollout will now be prolonged from January 16th through to February 15th.
The P20 Pro, again a little more complication. Huawei Canada will now release Android Pie which includes the January security update. The rollout for those who still do not have Android Pie will begin January 21st and is now to be fully completed by February 18th.
The rollout for those already on Android Pie stays the same, and will begin January 21st and be fully completed by January 28th.
I know this is not what any of us wanted to hear, but the reasoning for the rollout schedule revision was to accommodate Chinese New Year, which is a holiday period in China.
P20 Pro in BC. Impatiently waiting for the update too...
Btw, I phoned Rogers support earlier. They have no idea what's going on with updates and don't even know that this community support forum exists!
I just hope we don't see another message from Rogers on Feb 16th, telling us now it's March xxx....
As an IT guy myself I really can't understand why they cannot offer internet downloads and installation through HiSuite - all the technology is available, so what's the big deal about that?