return a payment made to a wrong account

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I'm Here A Lot
Posts: 5

Re: return a payment made to a wrong account

Yes. I have the account number to which the payment was wrongly posted. It showed on my credit card transaction and I had provided the same to Rogers CS.
I'm Here A Lot
Posts: 5

Re: return a payment made to a wrong account

Finally. The office of president was able to resolve the issue and returned my payment. Thanks everyone for your help and advice.
I've Been Around
Posts: 1

Re: return a payment made to a wrong account

I made payment to closed account by mistake. Can you please help

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Resident Expert
Resident Expert
Posts: 14,020

Re: return a payment made to a wrong account

This is primarily a user to user form.

Best would be calling in and talk to the account people.. They should be able to move stuff around accordingly hopefully



I've Been Here Awhile
Posts: 2

Re: return a payment made to a wrong account

What is the number to the office president. I’m having a very similar problem ?
Resident Expert
Resident Expert
Posts: 3,035

Re: return a payment made to a wrong account

The OOTP can be reached through "Share a Concern" link below.  I have found them quite responsive, usually calling me back when I fill in the form on the next business day.  

 

https://www.rogers.com/consumer/contactus/share-a-concern