Installation Fee

[RB34]

I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge to be reversed asap. 

***Edited Labels***

[RogersZia]

Hi @RB34,

I hope you're enjoying the Ignite TV service so far. I can take a look at your migration order to verify the install charges.  If you still require assistance with this please click here to send us a PM @CommunityHelps.

Looking forward to hearing from you.

RogersZia

[Pauly]

I actually don't think reps say "you wont get charged" THey almost always say instead "We will WAIVE the charge"

THere is a difference,  when a rep says they will WAIVE the installation fee, it means you WILL see a charge for it, BUT you will see a CREDIT on a later invoice so the charge is zeroed out.  This is how cellular billing works.

if your really concerned, just call back and ask when you will be expecting the credit to offset the installation fee?

[RB34]

The subsequent bill did not give me a credit. 

[Pauly]

Just call them, either the credit is pending, or in rare cases the rep forgot to apply it.

just call in to rogers and ask them.