Payment made to a closed account

[Nee1023]

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the representative that it shows on my online banking bill history that the payment was already confirmed as the funds are no longer in my account AND I received a confirmation code! Despite this I reluctantly contacted the bank. tD confirmed my knowledge on the process and agreed, funds posted and sent to Rogers.
My question is, what steps do I take to get this rectified. It’s close to 300$ that I’ve made and it seems to have magically disappeared.

***Edited Labels***

[mebe]

You left out important information.

Didn't the Rogers agent tell you that it can take up to 5 business days until that payment appears within your account?

As long as 5 business days hasn't passed, just keep checking your Rogers online account (assuming your old account is still listed with your current one.

You might get an email thanking you for your payment, and you can also have Rogers transfer your payments to the current account.

You can also scroll to the bottom of this thread, to see related threads about this problem.

If you need to make an immediate payment to your new account to avoid any late charges, you can make a credit card payment on the Rogers website. It will appear on your account right away. Occasionally, Rogers might double bill your Credit card, but they will refund you, on the following bill.

Everything OLD is NEW again. 💸

[RogersMoin]

Hello, @Nee1023.

Welcome to our Community, and thank you for posting your billing concern. Posting payment to an old account may sound worrisome; however, we can transfer your payments to your current account, as @mebe remarked. 

If you still need to connect with our Account Support, we can help. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[Christinekys]

i am in the same situation did it get resolved?