What is a "Value Pack"?

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I've Been Here Awhile
Posts: 3

What is a "Value Pack"?

I recently upgraded my mobile plan to "Infinite +20 Financing".

 

I notice I have something called a "Value Pack" that's still there after upgrading.  It costs $24 a month, but there's no description of exactly what it is.  Do I need it for anything?

 

 

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Moderator
Moderator
Posts: 2,212

Re: What is a "Value Pack"?

Good day @BernieRoehl,

 

Welcome to the Rogers Community and thanks for your post! Value Packs are no longer available to Rogers wireless customers unless you currently subscribe to and have an existing Value Pack on your account.

 

If you currently have a Value Pack, you may have some of the following features: 

  • Premium Voicemail-to-Text
  • iPhone Visual Voicemail
  • U.S./International Preferred Rate
  • Unlimited U.S. & International Text, Picture and Video Messages
  • Name Display
  • WhoCalled

Once a Value Pack is removed, you’ll no longer have access to the enhanced features or additional add-ons it included. For more information, click here

 

We could surely assist you with removing the Value Pack from your account. To do so, please send us a private message at @CommunityHelps. You can find instructions about our private messaging in this blog.

 

RogersMaude

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I've Been Here Awhile
Posts: 4

Re: What is a "Value Pack"?

Same!! Just upgraded to the same infinite plan as @BernieRoehl and I have a value pack... but it’s only $7. And I, too, cannot see what’s included in the value pack, just that I’m paying for one. So I don’t know if there’s an overlap of features or not.

Still not clear if the value pack is required with the features included in the infinite plan.

Can Rogers provide more clarity here please?
Resident Expert
Resident Expert
Posts: 2,710

Re: What is a "Value Pack"?

Its really important to know what plan you are paying for and what extra features you are paying for on your monthly cell phone bill. If it does not specify on the PDF or printout of your bill, then please call customer service.

A value pack is just that, its a bundle of features at a good price, if u had to get the features at their standalone price you would def pay more, so find out what features are in your value pack if you dont need them, you can drop the value pack by asking a rep to do it for you.