2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.
Tried online, just before finalizing, the upfront always disappeared. Showed only Financing. Got into the chat, the girl did not know what to do, so passed me up the line. The second one said she is the right on, she can do everything, so if I could hold 2-3 minutes. Waited a day, 24 hours later no answer.
So I called, Rogers they said I have to go to the store to get the upfront edge done.
I am with Rogers for ~25 years, since the first mobile phones came out, so I was not surprized.
Went to the store, they said, no problem, they can do the Upfront edge. Than he did the 2 upgrades with financing, no upfront edge and told me I will have to pay $120 for the 2 upgrades. I said I could have that online free, I specifically came in the store for the Upfront Edge. He said I have to pay as he did the work. He came from Bell, they must be ecstatic...
I said I did the same online countless times, I could have done it in 2 miinutes free, it was just a bug on the website. I was losing my patience as I am already paying between $300-$400-$500 every month for this service?
So losing 2 x $60 =$120 plus taxes, I expected everything will be smooth from now on... Keep on dreaming.
One phone arrived the next day. Amazing. Return kit? 10 days.
Second phone? Called the store, they told me to call Rogers, Rogers told me to call the store. Rogers confirmed that there is a note to ship a phone but no tracking number.
So I used the chat on the website the third time in this saga, I was 100th in the queue, waited it out. They confirmed the store never bothered ordering the phone, just charged me $60 for the order and activation on the non-existent phone.
Ordered again, let's see how it goes.
Fingers crossed.
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