Unreasonable price increase and no way to connect

[AdilMo]

I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring enought resources to provide timely services to its customers and now my bill has doubled. All I asked Rogers last year is to ensure my plan is fixed and price doesn't change. Been a loyal customer since 2007 and was about to call Rogers to get the same internet plan for my other property in February, but will most likely have to switch to another provider like Primus that is offering 1 GB plan for 69/month.

Rogers this is my last attempt and I hope you contact me soon. All I ask is to keep my plan unchanged and notthing else. If that can be done, let's add another internet line!

Thanks.

**Labels Added**

[RogersYasmine]

Good day @AdilMo,

A warm welcome to our community forums and congrats on your first post. 🙂

It sounds like you've been having a tough time getting connected with our customer care folks to receive help with your pricing concerns. I know wait times have been longer lately, due to the holiday season. We appreciate your patience.

Please note, we do provide an advance bill notification letting customers know that their promo will be expiring, about 2-3 months prior to the actual expiry date. Our intent is to give customers time to prepare for the upcoming changes.

If you have yet to reach anyone about your billing issue, we will be more than happy to have a peek at our end. Unfortunately, we do not have the ability to make or receive calls here in the forums, however, feel free to send us a Private Message @CommunityHelps, the next time you are online. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine