Un Resolved Customer Complaint (#xxxxxxxxx)

[Michael43]

This has been on since January 15, 2024.

Customer Service is not able to resolve my complaint.

I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed.

Yesterday, I received an email from Rogers Credit Operations for past due $89.88 of the total balance subject to daily interest charges.

I don't have and do not make international calls on my Rogers number.

What, I usually do through both my Freedom Mobile number and Rogers number,

is use any of the above numbers to call the calling card local number, i.e from Rogers number 416-477-****,

278 - 4026 -****.

It is not possible to escalate this complaint as MyRogers is currently in maintenance mode.

**Labels Added**

[RogersMaude]

Good day @Michael43,

Thank you for posting about your situation to the Rogers Community. We appreciate you are taking the time to bring this up to our attention.

Were you able to get your concerns addressed since you posted? If you need us to, we'd be happy to take a deeper look into this. 

To do so, we'd need access to your account. Please send a message to @CommunityHelps if you require further assistance. 

To learn how to send a private message, click here. Thanks!

RogersMaude