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Tried to cancel one of 7 lines, but then my bill goes up by $30/month net!

amonti
I've been around

Has anyone has this experience? I don't need one of 7 lines anymore, and when I called in to simply cancel the line, I was informed that the charge on the "new" main number would increase to $95/month, and there's nothing that they could do about it! I could source two lines for that cost - and I've always been BYOD, which means that I can freely switch anytime. BTW, this was Retentions, and I was more than happy to retain the other 6 lines - one of which I've had with Rogers since 93. They said the best they could do is to put a note in my file so that someone may reach out when the account is actually cancelled (too late by then, I would think). What's happening with Rogers lately? Has anyone had success in removing just one line and not being charged more?

 

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Re: Tried to cancel one of 7 lines, but then my bill goes up by $30/month net!

RogersJermaine
Moderator
Moderator

Hi @amonti,

 

Welcome to the Rogers Community Forums, and thank you for your post! We do thank you for your feedback regarding your recent experience. We do appreciate your loyalty and are always looking forward to providing our customers with the best available options that we can. 

 

Regards

RogersJermaine

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