Rogers keeps charging me

[Alex177]

Rogers continues to charge me months after I canceled, a manager told me they would credit my account in 24-72 hours but never did and instead billed me again.

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[RogersMaude]

Good morning @Alex177,

We appreciate you shared your recent experience with us. Being billed past a cancellation date does not seem right. 

Did you obtain the credit that was promised to you at the beginning of the week?

If you have yet to get confirmation that this is resolved, we'd be happy to take a deeper look into this for you.

For further assistance, please send us a message to @CommunityHelps, as we'll need to access and discuss your account privately.

To know more on how to send us a private message, click here. Thanks!

RogersMaude