Residential Billing Dispute

[Danhphuongvi]

I am with Rogers more than 30 years, Rogers sent me the Residential service agreement less than what they withdrew the amount from my bank. I called so many times, no one can help me. Dissapointed. Rogers please help. Very appreciate your help.

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[RogersYasmine]

Greetings @Danhphuongvi !

Thank you for joining us in the Rogers Community Forums and for posting your billing concern! We genuinely appreciate your 30+ years of being with Rogers, your loyalty means a lot to us. 🙂

I do agree that it's odd that you were billed for more than what was promised on your service agreement. There may have been additional charges, over and above your regular monthly amount. By any chance, were you able to view your billing details via MyRogers on the app or through our website? Once logged into your account profile, you may go to the 'Billing tab' and select the link for 'Download bill (pdf)' for the preferred bill, to view the full breakdown of the charges. 

If you need additional assistance, feel free to send us a Private Message @CommunityHelps. We'll be happy to take another look for you. 

Kind regards,

RogersYasmine

[Danhphuongvi]

Hi Yasmine,
Thank you very much for taking the time to help me with this matter.
Would you please to ask Rogers to cut down the monthly payment as the same amount as previous months ($104.80)
I am very appreciate your help.
Thanks Yasmine

[RogersCorey]

We'd be happy to take a closer look at your bill and work with you through this dispute, @Danhphuongvi! 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey