Premium SMS - Unable to receive verification codes.

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I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

I am having the same problem, can't receive WhatsApp verification text messages. All others (Google, Facebook, etc.) come through. I sent a pm to communityhelps with the details. Please fix this, rogers!
I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Same problem for me, not receiving any verification txt messages. . frustrating.

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Premium SMS - Unable to receive verification codes.

Hey @ @emjokes @jimbo0070,

 

Welcome to the Rogers Community Forums! Robot Happy

 

Unable to get the Verifications SMS for your Apps can be a really inconvenient as most Apps require 2-factor authentication via SMS. 

 

In order to assist, we will need to escalate a ticket to one of our network specialists to review this matter. Please refer to Posts 5 & 7 of this thread for additional information on how to PM us to have a ticket escalated for this matter.

 

Cheers,

RogersCilio 

I've Been Here Awhile
Posts: 2

Re: Premium SMS - Unable to receive verification codes.

Hi, i have the same issue with google, can't receive verification SMS.

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Premium SMS - Unable to receive verification codes.

Hello @vmalkin,

 

Welcome to the Community Forums.

 

I can understand how that can be an annoyance. Please see my post above to receive further assistance.

 

RogersCilio

I've Been Here Awhile
Posts: 2

Re: Premium SMS - Unable to receive verification codes.

Hello @RogersCilio,

 

Thanks for trying to help.

I can't receive verification code from WatsUp, Google, Facebook.

I have a workaround, voice verification, but still some google services require only text verification.

And from your post i can't find any solution, should i contact technical support?

Moderator
Moderator
Posts: 319

Re: Premium SMS - Unable to receive verification codes.

Hi @vmalkin,

 

I see you've already been in contact with @CommunityHelps.  Please feel free to keep the Community posted if you have any further developments or have the problem fixed!

 

RogersShaun

I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

SMS - 2FA - Dropbox - Rogers Policy Changes Longcodes/Shortcodes - November 15th 2017?

 

Hi,

 

Please confirm if Rogers has decided to implement changes to SMS that will affect MOST users without notification to us?

 

Dropbox 2FA SMS text messages are not showing up on my phone as of Today 14th November 2017. The dropbox 2fa  was working in the past 2 or so months (I deleted my old SMS messages so I can't confirm exact date it last worked)

 

I have a ticket open: C127850586 (being escalated)

 

This issue has reported on 3 different web news sites. Short Codes indicated they "heard" rogers is now blocking longcodes or A2P. The reddit url indicates to company that this is supposed to start  "November 15, 2017"

 

If Rogers is  implementing this without informing its customers... this will probably cause widespread grief.

 

Please reverse this before it becomes a bigger/messier customer issue.. and phase it in after you notify us (with at least 1 month notice)  so we can set up alternatives.

 

Thank you!

 

Frank

 

P.S. I have logged a case with dropbox as well... it appears they might have forgotten to register with the Canadian Short codes directory.

 

 

 

--------------snip tl;dr snip----------------------------------

 

https://mobilesyrup.com/2017/11/08/voip-provider-plivo-concerned-about-rogers-blocking-application-t...

 

http://www.iphoneincanada.ca/news/mailchimp-canadian-wireless-providers-two-factor-codes/

 

https://www.reddit.com/r/Rogers/comments/7b7gyp/rogers_intends_to_block_all_applicationtoperson/

 

https://en.wikipedia.org/wiki/Short_code

 

Missing short code here:

 

http://www.txt.ca/en/current-short-code-programs/

 

But it is here:

 

https://usshortcodedirectory.com/directory/short-code-37729/

 

 

 

 

 

 

 

I've Been Around
Posts: 1

Re: Premium SMS - Unable to receive verification codes.

Unable to receive verification text messages from overseas banks

 

Recently I've been unable to receive the verification text messages from overseas banks.  I was last able to receive them back in August but now are not receiving them at all.  This is proving extremely troublesome as it makes mobile banking completely useless as most require some form of verification via text.

 

 
Highlighted
Moderator
Moderator
Posts: 319

Re: Premium SMS - Unable to receive verification codes.

Hello @ghl,

 

Welcome to the Community Forums!

 

I see you've already been in contact with @CommunityHelps.  But please keep us posted if you have any updates!

 

RogersShaun