I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. Here I am with a super performant phone in my hand that I can't even setup.
Any suggestions are appreciated. Uber, WhatsApp, Google, Facebook etc. I have an s8 plus now although it is not phone related.
Solved! Solved! Go to Solution.
We appreciate you gracing us with your presence here in the Rogers Community Forums! Nice first post! 😉
If you are unable to send text messages to a short code or receive text messages from a short code, it may not be provisioned in Canada by the CWTA. The CWTA maintains the list of approved and active codes allowed on our network.
If the short code is not listed, it may have expired or not be approved for use in Canada. For example, the program could be US-based and not provisioned by the CWTA. Some US banks use short codes to authenticate users, but in some instances, these US-based short codes are not provisioned in Canada and will not work for you.
You can contact the relevant organization or business to request an alternative way to communicate or authenticate, and suggest they provision their short codes in Canada with the CWTA and Canadian wireless carriers.
If the short code is listed, please check if you’ve entered the right number and that the program is still active. You can send ‘HELP’ to the short code and should receive a response providing additional information on the program. This would confirm that the program is active and you are using the correct number.
The current list of approved short code programs is available at their website HERE. You may also find information on "how to apply for a short code" through this website as well.
I hope this helps!
Welcome to the Rogers Community Forum!
That's a strange one. I'm definitely not aware of any such issue. By any chance, do you recall making any recent changes to your account, such as having premium messages blocked?
Has anyone else in the community experience a similar situation since upgrading?
Look forward to your reply!
I am experiencing the same issue. I am not receiving any Uber confirmation code sms.
Welcome To the Rogers Community Forums!
We definitely want to ensure that you are able to get the full functionality out of your device by being able to use apps like Whatsapp, Facebook, Google & Uber.
Verification SMS’s are known as Short Code SMS and have to be approved by the CWTA in order to be allowed on the Rogers network. With that being said all of the apps you are using are approved and this should be working for you.
Is it possible to provide us with some examples of the Short Code SMS number, it’s usually 5 or 6 digits in length and a time stamp of when you were supposed to receive the code. Once we have that info we will be able to escalate a ticket for further investigation.
Please send examples via private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.
@Freir If your issue is only with Uber please follow the instructions outlined in this link: https://help.uber.com/h/87ce1f38-62ab-4820-b022-b458eb05cbcf
We may be able to locate the Short Code number for you another way but we really would need a solid timestamp including date and time to investigate this matter properly.
Is it possible to try to have a Verification SMS sent out again sometime today and PM us @CommunityHelps with the exact time stamp when it was sent and the phone number for your device? Once we have that we can escalate a ticket to our Network Specialists to see what is happening.
In regards to the blocks in place, those blocks are only for Short Codes not approved by the Canadian Wireless Telecommunications Association (CWTA). All of the apps you described are approved and should be working so there is something else is causing it to fail.
Please PM us the next time you are online with the requested information for this matter to be escalated to one of our specialists for review.
I have the same issue! I wasn't able to login for 2 weeks! Very frustrating and I tried getting my verification code everyday but I never receive it on my phone! Please help!