Premier vs. Premier Specialty Pack - What is this?

[RogersNiki]

Hello @Herc1!

Welcome to the Community Forums. Congratulations on your First Post 😊.

We certainly appreciate your honest feedback and will be happy to pass it along for review and consideration 😊.

We appreciate your business with Rogers. We will be happy to review your TV package and address any concerns about the current TV package.

Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, Click  Here

Regards

RogersNiki

[Condi]

First,  when I entered my subject topic, a notification came up saying there were no posts "related to this subject". That is not true. Before signing up for this community forum, I was reading several other posts asking for clarification on this subject, i.e. what is the difference in channel listings between the Premier and Premier Specialty Pack. Three Moderators responded at different times saying the person should contact them privately to address this question. 

So here I am, after being with Rogers for decades, and I want to know what is the difference between the Premier and Premier Specialty packs as there are different charges for both on the monthly Rogers bill. The charges for the Premier Specialty pack are notably higher than the Premier price and I want complete transparency as to what the difference is between the two charges and the channels provided. Friends and family suggest I switch to Bell because Rogers doesn't seem to make affordable pricing with their cable bundles and as a senior, this is far too expensive without clear explanation as to why. I may just cancel these cable services, but I would really like someone to contact me to explain what exactly I'm paying for with these two packages (according to the answer one of your Moderators gave to another community member on this question, the Premier pack includes the Premier Specialty pack??). What gives?

[RogersJo]

Hello @Condi!

Welcome to the Rogers Community Forums and congratulations on your first post with us! 🙂 I hope you're staying safe and sound. Thank you for your loyalty and tenure with us! As a consumer myself, I can certainly appreciate some savings as well. 👍 

The Premier package consists of both the Premier and Premier Specialty pack. It is broken down into two parts to depict the value of them each respectively. With that said, we can absolutely have a gander to see what we can do in terms of making things more cost-effective for you as well as confirm the channels that are inclusive in your current package. 

Feel free to send us a PM via @CommunityHelps and we can certainly take a look into this for you. For more information on how our Private Messaging system works, please check out our blog. 

Looking forward to hearing from you! 

RogersJo 

[Condi]

You are basically repeating what I have already stated I know: that the Premier Specialty pack is included with the Premier pack. What you are not answering is my specific question - what are the differences in the channels including the two packages? Explain the value of the Premier at $32 and the Premier Specialty at $68? Tell me specifically what I am paying for in EACH package??!

[-G-]

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@Condi wrote:
What you are not answering is my specific question - what are the differences in the channels including the two packages? Explain the value of the Premier at $32 and the Premier Specialty at $68? Tell me specifically what I am paying for in EACH package??!

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@CommunityHelps  will have to confirm but I think that this is just a quirk of how Premier is set up (for some?) in the Rogers billing system.  It doesn't really matter what channels are in Premier vs Premier Specialty because I don't think that they can be separated.

[Fawkes711]

I am in same situation, I am paying $280 for Ignite 150 + TV PremierPackage + Home Phone. 

Rogers does not provide channel listing and service guarantee.   After many services call, Rogers response is that they are not responsible for wi-fi connection using the  rental Modem/Router.  This is ridiculous, Rogers is not helping but taking advantage of people who needs internet to work from home during COVID19.  

In the past, Rogers have many promotion for NEW customer, but not providing promotion to retain their customer.  

I have been Rogers clients for many years, now I see the end of my relationship with Rogers. 

[Babylegs1]

Why not log into your account and move over to the ignite and save $100.00 a month?!?!?! Why are you staying with the package you have? Makes no sense to me and you can see all the channels that come with each package right on their website

[-G-]

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@Fawkes711 wrote:

I am in same situation, I am paying $280 for Ignite 150 + TV PremierPackage + Home Phone. 

Rogers does not provide channel listing and service guarantee.

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The original post in this thread was regarding Digital TV.  If you would like to get a channel listing for Ignite Premier, send a Private Message to @CommunityHelps  and request one.  (They will ask for your address/Postal Code and should be able to send you a channel listing for your area in PDF format.)  Otherwise, you can also obtain a listing of your subscribed channels by either logging into MyRogers (and looking at your subscribed channels and Flex channels) or by going to https://www.rogers.com/web/consumer/ignite-bundles/channels

As for a service guarantee, you won't get one.  Rogers will not commit to any service levels beyond what is documented in the terms and conditions for their services, which are also subject to change: https://www.rogers.com/consumer/support-terms

After many services call, Rogers response is that they are not responsible for wi-fi connection using the  rental Modem/Router.  This is ridiculous, Rogers is not helping but taking advantage of people who needs internet to work from home during COVID19.  

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What specific problems are you experiencing with Ignite TV and Ignite Internet, and the WiFi aspects of your service?  If you are experiencing problems with WiFi coverage, did Rogers provide you with Ignite WiFi Pods?

[Fawkes711]

Thanks. We will check it out.

[barb65]

like what you said I'm being charged for both as well have you got any answers for why.