Premier vs. Premier Specialty Pack - What is this?

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I've Been Here Awhile
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Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I have, so why am I being billed for this Specialty Pack?  If Rogers renames what they offer, and show it itemized on Billing, then they should be transparent and show these channel line-ups on their website.  Am I overpaying?  Am I not navigating the Rogers website correctly?  Why can't I get a more clear itemized list of what the services that I'm apparently paying for?

 

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Moderator
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Re: Premier vs. Premier Specialty Pack - What is this?

Good evening @AL2020,

 

Welcome to the Rogers Community! Thank you for your post.

 

I understand your desire to ensure you are billed the correct amount on your invoice. The Premier package is $109.99/month and is composed of the Premier and Premier Specialty pack. I can imagine that the reason why it is confusing is because it is broken down that way on your bill. From the information provided, you are not overpaying. There might be other charges or fees in your package and/or you may be getting offers to lower the cost of your service.

 

We can definitely confirm this for you to give you peace of mind. To start, send a Private message to @CommunityHelps so we can gather your info and check your account. If you're not familiar with our private messaging system, click here.

 

RogersMaude

 

 

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Moderator
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Posts: 2,222

Re: Premier vs. Premier Specialty Pack - What is this?

Good evening @AL2020,

 

Welcome to the Rogers Community! Thank you for your post.

 

I understand your desire to ensure you are billed the correct amount on your invoice. The Premier package is $109.99/month and is composed of the Premier and Premier Specialty pack. I can imagine that the reason why it is confusing is because it is broken down that way on your bill. From the information provided, you are not overpaying. There might be other charges or fees in your package and/or you may be getting offers to lower the cost of your service.

 

We can definitely confirm this for you to give you peace of mind. To start, send a Private message to @CommunityHelps so we can gather your info and check your account. If you're not familiar with our private messaging system, click here.

 

RogersMaude

 

 

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I've Been Around
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Re: Premier vs. Premier Specialty Pack - What is this?

You didn't answer the question that was posed to you. All you said was we are charging you correctly. The question was ,, what channels are different between the two packages. Just another dodge,,
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Re: Premier vs. Premier Specialty Pack - What is this?

I agree - you did not answer the question.

 

It is impossible to get a straight answer from Rogers.

On your web site you are pushing IP TV and provide no description of anything else.

Our internet goes out often enough as does our cable TV but often only one at a time meaning we retain access to one service of the two.  Plus everytime the microwave runs, wifi goes stupid which would screw up IP TV - no thanks.

 

I want to know if I can reduce my TV costs and knowing what in Premier vs Premier Specialty Pack would be useful.

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Re: Premier vs. Premier Specialty Pack - What is this?

Hello @bert123!

 

If you wish to know about reducing your TV costs and want to know what's in your package, then you've come to the right place. We would be more than happy to review your bill in detail if the answer above was not sufficient.

 

Please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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I've Been Around
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Re: Premier vs. Premier Specialty Pack - What is this?

Why can’t you just answer in this public forum what the two packages cover ie Premier and Premier Specialty? I don’t want to PM you, it should not be any secret that can not be publicly stated in this forum. Your reply in this would be appreciated for your audience.
Resident Expert
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Re: Premier vs. Premier Specialty Pack - What is this?


@Helensp wrote:
Why can’t you just answer in this public forum what the two packages cover ie Premier and Premier Specialty? I don’t want to PM you, it should not be any secret that can not be publicly stated in this forum. Your reply in this would be appreciated for your audience.

Not all locations may have the same channels/packages available. Also, not all people would have the same pricing - that would depend on your bundle and ability to negotiate.  That is why this is done via PM (or other direct contact by the customer).



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I've Been Here Awhile
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Re: Premier vs. Premier Specialty Pack - What is this?

Then for any given subscriber, they could list which channels pertain to which package.  Otherwise there is no need to pretend to partition a customer's purchased selection of channels into two packages.  If you buy bread and milk you can tell how much you paid for each even if you negotiate a price for either or both - you still know what it would cost you to skip the bread of the milk even if the unbundled price of either might be higher potentially negating the negotiated bundle price.

 

Every car is potentially different due to options.  The buyer can always know how much more an option costs and how much the overall price is reduced if an option is skipped.

 

This is just obfuscation to hide the actual amounts billed to people.  It lets Rogers change any customer's channel line up arbitrarily.  I like Rogers services in general but this sort of nonsense is why people hate all near-monopolistic organisations like Bell and Rogers.  When a technological alternative becomes possible people will happily leave these companies in droves.

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Re: Premier vs. Premier Specialty Pack - What is this?

I have the very same issue.  Regardless of what is included or overlapping in the Premier vs Premier Specialty, the content is horrible these days and not worth watching.  Definitely not worth paying over $100 just for these two.  Including taxes my monthly bills are now over $150.  Rediculous