I signed up for a new Rogers plan at a Rogers corporate store, but they realized they could not port my Rogers corporate number directly to another Rogers account. Instead, they had me sign up for a Fido Pre-Paid account and temporarily ported the number to Fido.
The number has been successfully ported to Fido yesterday afternoon.
Now, I am attempting to port it back to Rogers, but I am encountering errors. The port request was declined due to the following message:
"This phone number was not found within your current service provider’s system. Please contact your current service provider for further assistance."
How long does it typically take for Fido to allow port-outs after a port-in?
Good morning @coolspot18,
Thank you for joining the Rogers Community!
Were you able to successfully port in your existing phone number to your recently activated Rogers account?
If you would like us to take a deeper look into this, feel free message us privately at @CommunityHelps when you have time, so we can gain access to your account to see what could be causing the failure of the number transfer.
For more information on how to send us a PM, please check out our blog. Thanks!