Phone Financing Bill Higher than Initially Planned?

[J_D_Chadwick]

HI,

I'm making this post as a query for a new phone I am financing. I was shown on the website and in-store while I was setting it up that I would only be paying $15 monthly for the first two years to finance my phone as there would be a credit towards financing it. However, my first bill for it came out this month and it's charging me $48 instead. Would there be a reason for this? I'm unsure if this is just for the first-month thing or something else.  Thank you.

***Edited Labels***

[RogersMaude]

Hello @J_D_Chadwick,

Welcome to the Community and thank you for your post!

Your monthly device financing payments and monthly financed taxes will appear as separate amounts in the Additional Charges and Credits section, within the Wireless section of your bill. 

If you’ve received a financing program promotion, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.

You can also view a Financing Program Details chart which highlights the total financed amount for your device, how much of your total device financing balance you’ve already paid, and your total remaining device financing balance. 

If you need us to take a deeper look into this, we'll need to discuss privately so we can gain access to your account, and get a better understanding of your situation

Please reach out by sending a message to @CommunityHelps, for assistance. To learn more on our private messaging system, click here. Thank you!

RogersMaude