Charging unreasonable amount

[Kalash]

I wasn’t using my mobile no. From Dec 2023

My number had lost.

I hope this email finds you well.
I don’t know how Roger’s is charging unreasonable money as I couldn’t use the services and now they sent the issue to collection centre.
Approximately 6-7 months ago, I changed my mobile number as my Roger’s number had lost
and subsequently ceased using Roger's services on that particular number. However, I have recently noticed that I am still being charged for this discontinued service. Given the timeframe since I stopped using the service and changed my mobile number, I believe there may be an error in the billing system. I should not be billed for services that I haven't used in the past 6-7 months. Could you please review my account and rectify any incorrect charges associated with the previous mobile number during this period? Additionally, if there are any steps I need to take on my end to ensure the accurate billing of my account, please let me know, and I will promptly address them. Thank you for your attention to this matter. I appreciate your prompt assistance in resolving this billing discrepancy. Sincerely,

***Edited Labels***

[RogersMaude]

Good evening @Kalash,

Welcome to the Rogers Community and thank you for your post!

If I understand correctly, you subscribed to our service for your wireless line, stopped paying for it since you got another line, but was surprised to find out it did not cancel automatically. Is that right?

While we appreciate the information provided publicly, it is difficult to narrow down how we could be of assistance. What is the unreasonable amount you are disputing, exactly?

We surely want to provide you with the help you need. Do you still have access to your invoices?

Keep in mind that even if an account is cancelled, you will be receiving monthly reminders of the balance due, on the account.

Let us know how we may assist you - Looking forward to your reply!

RogersMaude

[Kalash]

Subject: Acknowledgement and Resolution of Account Matter


I hope this message finds you well. I wanted to extend my gratitude for your prompt response and assistance in resolving the matter concerning my account.

I appreciate your understanding an. It Thank you for replying me. Roger’s called me back they just waived my interest and helped me to clarify everything. My mistake was that I didn’t know that it’s customer’s responsibility to let our account get closed. But now they help me and i hope they inform the credit department as well that I paid the whole bill. it helped me to alleviate some of the financial strain I have been experiencing as an international student. I now understand the importance of promptly notifying your esteemed company of any changes regarding the utilization of your services to avoid such situations in the future.

Moving forward, I kindly request that you ensure the credit department is informed of my payment in full. Moreover, given the circumstances surrounding this oversight, I would like to express my hope for a potential refund for the months during which I did not utilize the services provided. I am open to discussing any penalties or deductions necessary.

Thank you once again for your attention to this matter and your understanding of my situation. I look forward to your response and a resolution that is mutually beneficial.

Warm regards,

Kalash