Move

[JoshV]

Had a scheduled move install set up Dec 22. 2023. Tech canceled (had an emergency. Was informed by customer service as they call it that someone would contact me the next day to complete the install. No one called. I called Roger’s asked for my install status. No one actually knew how to do this. I was transferred 6 times with no resolution. I called the next same exact thing. No one knew how to set up an install and I should receive a call the next day. Here we are Dec 27. 2023. No call. No service. Rogers is garbage for customer care.

***Edited Labels***

[RogersJermaine]

Hi @JoshV,

Welcome to the Rogers Community Forums and thank you for your post.

We do hope that the move process can be a smooth transition and that there would not be any hiccups to cause any issues. I do hope that you were able to get the installation rescheduled but if not can you try contacting our Moves team directly. 

You can reach them at 1 833 942-3323:
7 a.m. – 10 p.m. EST
7 days a week

Or through Live Chat:
7 a.m. – 9 p.m. EST
7 days a week

Find more detail on our page here.

Hope this information helps.

Regards
RogersJermaine