Here is an update. After three telephone calls to Rogers, two emails to the Hello/Merkle vendor, and several posts on this board, I received an email with a 150$ gift card to Amazon on November 20. I had been promised a $150 Walmart card AND a $50 Mastercard gift card. I wrote to the Hello/Merkle company on November 24 advising them that they had sent me a card from the wrong company, and that it was $50 short. I received a confirmation email, but I never received a reply. Today, I redeemed the Amazon gift card because I was concerned it would expire and I would be left with nothing.
So - basically, Rogers still owes me $50 and is making no effort to compensate me. I will file a complaint with dispute resolution body this week and post with an update. If it is a successful approach, I will post about the steps that I took.
Good luck all!
Good evening @CatherineOttawa,
Thanks for your post! Sorry to hear the situation involving your Gift With Purchase card did not take a turn for the best.
If it is not currently being looked into by one of our escalations team, we'd like the opportunity to help you in reaching a satisfactory resolution.
Thank you so much!
I've sent a message which says - Read my posts! Read the others as well. They are very clear and it would be simple to resolve the issue and make your customers happy.
Hi, I have signed up for Rogers ignite internet. My connection is up and running. But I never received my $150 prepaid gift card as promised by the rep. Can someone tell me who should I contact for this ?
Welcome to the Rogers community forums and congrats on your first post! 👍
We are definitely excited to have you on board with us for your internet services! If possible, please have a look at my post #17 of this thread as it provides a nice timeline of how the prepaid gift card promotion works and what to expect.
Should you have any further questions or concerns, please let us know! 🙂
You crack me up !! ^^ What valiant crusade you are leading here!!!
Alright, at least you got something after your valiant efforts, which gives me hope.
I just finished the chat with the representative and I also got offered this dubious "gift card" and I was smiling stupidly all happy until I came to my senses that there was probably something behind this.
Reading the posts here prepares me for the path of struggle ahead, and the fact that Rogers might not be much better than Bell in the end...
But the fact that some of y'all managed to get it is...positive? XD
Now at least I can plan ahead and know that the return in investment for the calls to Rogers/Vendor might be around 3months, and decide if its worth it...
This cause is basically my life 🙂
I tried the Direct Message feature on this blog, but never got a reply. The best approach was the email to Hellofulfillment (the gift card vendor) and a follow up reminder. It looks like Rogers has outsourced their vendor management to frustrated customers. I never did receive the "registration email" that some people received.
Anyway - keep up the fight!!!
I intend to!! ["You are not alone" tune playing in the background]
Now that they made this unsolicited promise, it would annoy me that they don't follow through.
Will keep our fellow crusaders informed of my own adventure.
I switched from Bell to Rogers at the end of October on the premise of receiving a $150 pre-paid mastercard. I reached out after the setup went successfully and was informed I would be reached via email in 4-6 weeks since installation. It has now been 8 and I have not been able to get in touch with Rogers regarding this matter. I have supporting chats indicating this offer as well. Just looking to get this resolved!