Misleading

[Shane238]

The Rogers "Win back departmen"t assured me that I wouldn't be billed until I ported my number over from the carrier I changed to from Fido.
The process to port my phone number was difficult and the Rogers customer service was terrible so I decided I would leave my number with the carrier I changed to. I closed Rogers my account without porting any phone numbers over but was sent to Bill for the two lines I never used. The customer service representative assured me I wouldn't be charged anything until I ported my phone numbers over to Rodgers which never happened but the bill still arrive requesting payment.

*** Edited Labels ***

[RogersYasmine]

Greetings @Shane238 ,

We appreciate you posting about your experience, here in our community. I'm sorry to hear that you may have been misinformed about how our activation process works, that isn't nice. 😞

Just to clarify, once your new SIM card and price plan have been activated with the temporary line, it is considered billable. This is because you can still use the service with the SIM card provided in your current device, until your existing number is successfully ported over. 

By any chance, did the agent provide you with a confirmation number? And did they document your account regarding what was advised? 

We are happy to take a look if needed. Simply send us a PM @CommunityHelps to begin. 🙂

Kind regards,

RogersYasmine