I want a phone upgrade but can’t checkout

[Dianah23]

I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why

**Added Labels**

[RogersMoin]

Hello, @Dianah23.

We're thrilled to have you in our Community, and thank you for your post!

Encountering difficulties while attempting to upgrade your phone through Self-Serve using the MyRogers app could be better. There could be several possible reasons why you couldn't checkout, such as:

• Some components blocking your device's browser from checking out
• Your plan may not be compatible; typically, you need an in-market compatible plan for a device upgrade.

You may consider trying the phone upgrade from a desktop browser. If you still require assistance with the checkout process, we are here to investigate the issue. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin