Fraud department has not contacted me in months

[NerveBreak]

Like the title says, I was told that I would be getting a call from the fraud department in regards to a case I had opened and I have yet to receive a singular call from them. I have made multiple requests for them to call me and the customer service agents I have spoken to in the past have assured me that they would call me back and I still have heard nothing. Instead, I am getting multiple calls from a third-party customer satisfaction survey.

I want to be explicitly clear here that the customer service agents did everything that they could do for me, it is the company that is failing me.

***Added Labels***

[RogersCorey]

Good afternoon @NerveBreak!

It is unusual to go this long without receiving a single call from the Fraud Department if your account has been flagged for fraud.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[JamesAnthony]

I am also going on 4 weeks of trying to get someone to call me back after I have had my ID verified and I have only been given the contact information of someone named Yasmine. I don't have a phone to receive a call back on but she only has voicemail. I don't understand what it going on.