False information provided for the plan

[raghuvamsh90]

When I contacted Rogers customer care to inquire about available offers, a representative informed me that as a loyal customer, I was eligible for a $45 plan with 75 GB of data. Additionally, she assured me that the plan included free calling and texting to the US, Canada, and Mexico. Believing this to be a great offer, I agreed to proceed. Despite asking several times, she confidently confirmed that I would have free calling to all three countries. However, when I later received the updated contract, it only included Canada-wide calling. I called customer care again, and they informed me that the mistake had been made by the initial representative. They said I could either accept the plan as is or have it reverted.

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[RogersJermaine]

Hi @raghuvamsh90,

Welcome to the Rogers Community Forums and thank you for your post! 

Ensuring you are getting the correct details for your plan is certainly important and we are glad that you did review your contract information. We do have plans currently listed on our website that includes those three countries you mentioned. You can check out our latest and current plans on our website or sign into your MyRogers account for any special promotions and discounts.

Regards,

RogersJermaine