Exclusive Monthly Discount - Customer Appreciation “Gift"

[valentinebb]

Hello,

I am attempting to access an offer received by text from Rogers a few days ago.  The link is broken and there is no similar offer on my account.  I have tried from my phone as well as my laptop.  Just finished a chat with a specialist and it went nowhere.  “Raymond” stated the offers on my account with upgraded data were the only offer.  And that I was already on an offer which is true from last fall.  But this is a new, entirely separate offer.  Raymond stated he was just telling me "how it works".  LOL   Take it or leave it.  I left it as I am not looking for a data upgrade.  I have two BYO phones on my account with data we do not came close to using at this point.  Very basic phone usage.   His advice was to visit  a Rogers store to show the text that I "say” offers $10 discount for 15 months.   I have received these offers previously from Rogers and am 100% sure it is not spam.  Any help would be greatly appreciated.

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[RogersMaude · Accepted solution]

Good day @valentinebb,

Thank you for your post! The text message you received does seem legitimate and we would like to further assist you in taking advantage of it, if need be.

To do so, please send us a private message @CommunityHelps so we can gain access to your account and we'd be more than happy to help. To see how our messaging system works, take a look at this blog.

RogersMaude

[valentinebb]

Thank you I have sent a message.  I did chat with “Neil” on Saturday afternoon and he stated the offer would be applied to my account.  Currently my account does not reflect any changes or have I received an email stating changes were applied to my account.