Escalate to ombudsman needed

[rockey1954]

I've been dealing with a pricing issue since April 11. Tried share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my calls

Can someone advise how and where I direct a complaint to rogers ombudsman office

**Labels Added**

[RogersYasmine]

Good night @rockey1954 ,

Welcome to our community forums! I understand that you've been dealing with our Office of the President regarding your pricing concerns, but are looking for an update. 

If possible, can you please PM us @CommunityHelps so we can have a look into this for you? Hopefully, we'll be able to provide you with more info at this time. 

For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine

[rockey1954]

Appears issue finally resolved thank god