Employee Discount Accidentally Removed while Processing Upgrade in-store

[janvillapaz]

The employee at the store removed my appreciation discount by mistake. Now not sure how to get it back. the agent on the phone said I can’t have any discount associated to an account? only on plans. I told him, it was an old employee discount. It’s as if he wasn’t sure what it was.

What do I do? I feel almost scammed 😞

**Labels Added**

[RogersCorey]

Good morning @janvillapaz! 

Have no fear, we can assist if the appreciation discount has fallen off your account. I apologize for any inconvenience.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey