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Employee Discount Accidentally Removed while Processing Upgrade in-store

janvillapaz
I've been here awhile

The employee at the store removed my appreciation discount by mistake. Now not sure how to get it back. the agent on the phone said I can’t have any discount associated to an account? only on plans. I told him, it was an old employee discount. It’s as if he wasn’t sure what it was.

What do I do? I feel almost scammed 😞

 

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1 REPLY 1

Re: Employee Discount Accidentally Removed while Processing Upgrade in-store

RogersCorey
Moderator
Moderator

Good morning @janvillapaz

 

Have no fear, we can assist if the appreciation discount has fallen off your account. I apologize for any inconvenience.

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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