Dissatisfied with customer service

[Villanous56]

I am very disappointed with the recent customer service I received from Rogers. For the last 3 years I have had my phone plan through my aunt and just paid her every month although it was in her name I was technically a customer of Rogers since I paid the monthly. Yesterday it took 3 hours for the phone agent to transfer the phone line to my name from my aunts and on top of that I asked for a phone plan within my budget but the phone agent basically forced me into a phone plan twice the budget that I asked for telling me the system is leaving her no choice. Being a paying customer of Rogers for the last 2 years this disappoints me because I have never missed a payment and always done my due diligence as a customer and for Rogers to treat me this way was very disheartening. 

***Edited Labels***

[RogersZia]

Hello @Villanous56,

Welcome to the Community!

I truly appreciate your long time association with us. The transfer process requires setting up a new account with new financial info as well as a switch to an eligible plan. Often times when you're on an additional line plan, it is cheaper in comparison to the main line. Since you've now moved your line on it's own, it would have to go on a main line plan. Plus if you were on an old plan for sometime, the price different would seem significant. 

I hope sheds a bit more light on what would have transpired.

RogersZia