@Toolman127 If you got a great deal on a Rogers bundle but don't qualify for a future promotion, you need to take that as a win. Qualifying for the Disney+ promotion is not as simple as having 500u Internet (or higher) + Ignite TV or SmartStream. That's why I specifically asked for clarification about the qualification criteria and got a clear, helpful answer.
If the online tool in MyRogers says that you qualify, great. If you think that you should qualify (e.g. you meet the minimum criteria, are paying the full list price for your bundle and never received any other incentives when you subscribed) you can ask Rogers to check whether it can be offered to you. They may then either update their systems to include your current plan or perhaps offer you a different bundle for a better price (if available) that does qualify.
@gp-se wrote:
I got an e-mail saying I can get Disney+ free for a year, however I cannot get it to work. When I click on manage my subscriptions, it says:
The following subscriptions are still waiting to be activated on Disney+
Ignite BundleSubscription ID: S0000xxxxxxxxPaid subscription started {{startDate}}I put x's in the actual subscription ID number, but that's all it says, there is no continue button to actually set it up.
How far into the signup process did you get? Did you ever get to the point where you specify the email address that you would like to use for your Disney+ subscription? You should have then been taken to a signup screen where you use that email address to either sign into an existing account or register for a new Disney+ account. (Sorry, it has been a while since I saw a family member sign up for this promotion and I'm a bit hazy as to what the exact steps were.) However, I don't know whether you can simply go to the Disney+ sign-up page to complete the registration. You might need to contact the Disney+ Help team for assistance: https://help.disneyplus.com/
Hopefully one of these links will also be helpful:
https://www.rogers.com/customer/support/article/disney-plus
https://www.rogers.com/customer/support/article/disney-plus-troubleshooting
Managing a Rogers-invoiced Disney+ subscription
@Toolman127 wrote:
Also Rogers has been taking away channels without any warning. I have Premier package 130 channels with 87 Flex. Recently I went in to change Flex channels and I only have 86 not 87 and no longer have 130 channels it now says 121.
Rogers did something weird where they split out the TSN package and made TSN2 a separate Flex Channel. With Premier, when you see 87 Flex Channels listed, it includes TSN2. When you see 86, TSN2 is not shown on the list. It's a web site programming glitch.
As for the 130 channels vs 121, on July 7, Rogers removed the US network channels from the Ignite packages but only for new subscribers. MyRogers may say that you have fewer channels but you really don't. You are actually subscribed to a bunch of unlisted channels. Click "View my channel lineup" in MyRogers and open the "Our TV packages are changing..." notice at the top of the popup.
@mordinxx Okay, so let's say that you signed up for Ignite TV six months ago, and got a discount and a $100 gift card as a bonus. Why should you qualify for the current Disney+ promotion as well? What about those who have been subscribing to 1Gb Internet and Premier for years?
Rogers made the Disney+ offer available to customers with current in-market bundles because that is the promotion that they are running right now. In a few months from now, when this promotion is over, another one will be offered and the same restrictions will apply.
@bwilliamp wrote:
Does anyone know when this promo ends (Last day to sign up)?
The end-date for the promotion is not listed anywhere. Tagging @CommunityHelps to see if they can provide an answer, along with any specific advice on how to transition an existing subscription from Apple to Rogers.
I have Disney+ subscription through itunes subscription and would have to cancel. My subscription ends in about a month, so I'm just trying to plan it out best.
I'm not entirely clear on how Disney+ subscriptions through third parties work but according to this, under "About cancelling subscriptions from Apple", it says, "If you cancel a paid subscription, you can keep using the subscription until the next billing date."
So... if your Disney+ subscription is paid up until October 30, 2021 and you cancel your subscription from Apple now, it should remain active. If you were to then subscribe to Disney+ through Rogers, I would expect that it would extend the end date of your subscription to October 30, 2022.
I would also try to confirm all of this with Disney as well: https://help.disneyplus.com/csp
@Lurker_Returns wrote:
Im currently on Ignite 1GB with Ignite TV Premiere package.
MyRogers tells me this bundle is NOT eligible for the Disney+ Free year
Is this a mistake? How is the top tier package (at the time I purchased it) not be eligible??
The Disney+ offer is a promotion that is associated with current, in-market bundles. When you subscribed, some other incentive, promotion or discounts were probably offered at the time. You can't double-dip.
You can always call Rogers to see if omitting your package was a mistake on their part, or to switch to a current in-market bundle... at current prices.
@arkie wrote:
I am a long time Rogers customer with Ignite Tv & would like to get the Disney plus , but they keep telling me I am not eligible. I want this service as Rogers offers it. How can I get this added to my account?
The Disney+ promo is not part of the basic Ignite TV service. It a promotion to attract new customers. The only thing that you can do is switch to a current in-market Ignite bundle that will make you eligible to receive this promotion.
You can also try logging into MyRogers and view your TV account. Rogers will sometimes display a button there for an offer to upgrade your service, which may come with new-customer discounts in addition to being eligible for the Disney+ promo.
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