Customer Service Feedback

[rahul1616]

What an experience that i had from one of the Rogers customer service agent
Times are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible 
I cant imagine this type of service is gonna go to other consumer ever 

Yelling is no reason on the call

Rather we have to find the solution

I understand my questions were different but I guess these people are getting paid for to resolve these things only and if cant be resolved and find solution for me Rather than forcing me to talk to different department

Wow cant imagine telling my friend ever to try rogers
Thanks

***Added Labels***

[RogersMaude]

Good day @rahul1616,

Thank you for taking some time out of your day to share your recent experience with us. We value your feedback greatly!

It's disheartening to learn that it was a far from ideal interaction, as customer service remains one of our top priorities.

Has the situation evolved since you posted?

Can you tell us a bit more on the type of questions you needed answers for?

We'd like to gather the agent information and forward your feedback to the team in charge to prevent this situation from happening again. However, to do so, we'd need access to your account.

Please get in touch with @CommunityHelps, if you have yet to get this addressed and we'll be happy to take the necessary measures.

To learn how to send us a private messaging system, click here. 

Thanks so much!

RogersMaude